UCL Career Frameworks


Education - Grade 9 (Management Pathway)

Example job roles: Technical Operations Manager, Head of Technical Services

Level: Senior


Activities and responsibilities likely to be required when working at this level

Health & Safety responsibilities

  • Advise and oversee significant equipment purchases ensuring compliance and alignment to College/Faculty priorities
  • Ensure that all equipment is appropriately maintained in conjunction with School/Faculty technicians
  • Ensure that the University's health and safety policy is translated into effective local policies and procedures
  • Hold specific safety responsibilities 
  • Ensure all necessary safety paperwork is completed/reviewed across the College/Faculty
  • Ensure that all compliance tasks are completed
  • Lead safety inspections and accident investigations
  • Maintain up-to-date health and safety knowledge providing expert support/advice to others 

Core responsibilities

  • Provide management, motivation and support to the College/Faculty technical teams developing the teams to keep pace with changing teaching, research and technology needs
  • Ensure that all work is appropriately scheduled in line with priorities and deadlines
  • Maintain oversight of all technical staff recruitment within the College/Faculty
  • Oversee space management and allocation across the College/Faculty
  • Lead the development of College/Faculty services and facilities ensuring that they remain fit-for-purpose and deliver maximum benefit 
  • Lead change-management initiatives in collaboration with more senior staff
  • Produce options papers, proposals, and reports for senior management review
  • Ensure that inventory and asset management is appropriately managed across the College/Faculty
  • Manage College/Faculty budgets (including trading accounts) and those relating to specific projects ensuring that appropriate and compliant systems are in place to deal with purchasing
  • Contribute data to influence budget setting processes
  • Oversee the management of all College/Faculty facilities, monitoring budgets and overall performance
  • Maintain oversight of all large-scale building works leading on those of a significant value/impact
  • Oversee College/Faculty security and access control arrangements
  • • Assess, develop and implement College/Faculty-wide training/development arrangements
  • Coach staff
  • Contribute to research outputs, including research papers, as a co- or lead author.
  • Apply for grant funding from appropriate external funding agencies and internal funding programs
  • Oversee small- and large-scale buildings works

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Undertake strategic planning in specific area of responsibility
  • Gain practical experience of line management
  • Develop a clear understanding of the main HR processes to support line management of staff

Learning from others  

  • Establish good working relationships with academics and faculty senior management
  • Represent department/faculty/UCL at external network meetings/working groups

Formal learning

  • UCL Leadership and/or Management training 
  • Line Management training
  • Apply for training through a mid-career apprenticeship programme
  • Fellowship of the Higher Education Academy – Advance HE via UCL Arena Centre

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Formulating Strategies and Concepts

  • Thinking broadly
  • Approaching work strategically
  • Setting and developing strategy
  • Visioning

Presenting and Influencing

  • Making an impact
  • Shaping conversations
  • Appealing to emotions
  • Promoting ideas
  • Negotiating and gaining agreement
  • Dealing with political issues

Developing results and setting customer expectations

  • Focusing on customer needs and satisfaction
  • Setting high standards for quality
  • Monitoring and maintaining quality
  • Working systematically
  • Managing quality processes
  • Maintaining productivity levels
  • Driving projects to success

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

4 January 2024

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.