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Coronavirus FAQs for Prospective students

Here you will find our Frequently Asked Questions (FAQs) regarding UCL Accommodation during coronavirus. These will be updated as the situation evolves.

This page is dedicated to answering questions for prospective UCL Halls residents. If you have more general queries, or you cannot find what you are looking for, UCL have created a central point with further coronavirus information. Here you can find more answers to frequently asked questions for students and staff, and links to further information, resources and support.

UCL Coronavirus information

On this page

Changes to allocationsYour Experience in Halls
Your Accommodation Your Next Steps - Moving In
Your OfferFinancial
Late arrivalsGeneral
Self isolation Contact us/Useful links

Your Accommodation


Options for 2020/2021 Academic Year 

Changes to allocations

Due to a change in guidance from Public Health England, we are no longer welcoming new students to move into the following halls until after the national lockdown is lifted:

  • Astor College
  • Schafer House
  • John Adams Hall
  • St Pancras way

This is to ensure that all of our students are safe and able to access the support they need. 

If you are still intending to arrive at UCL during this period you will have to complete your 10-day quarantine in temporary accommodation, unless your allocated accommodation is a self-contained studio or flat (has it's own kitchen and bathroom). You will be emailed further details of this when you notify us of your arrival date.  However, we are currently advising students not to travel to UCL until the beginning of Term 3 at the earliest. Please note that you will not be liable for rent during this time. 

 

Which halls will be open for the 2020/2021 academic year?

In line with current guidelines, and developments made since the start of the coronavirus pandemic, once allocations begin again we plan to allocate to UCL en-suite and non en-suite self-catered halls and both catered and self-catered UoL halls. Offers of accommodation will be made to students who have met our eligibility criteria to be guaranteed accommodation. No allocations for twin rooms and UCL catered accommodation (with the exception of UoL catered accommodation) will be made at this time. 

There will be additional cleaning in place for communal areas such as common rooms, study spaces, shared bathrooms and kitchens, focusing on high touch points. Clear guidance will also be given to students on social distancing measures whilst living in halls and support will be available on-site 24/7. 

List of UCL halls that we currently plan to allocate to include:

  • Arthur Tattersal House
  • Bernard Johnson House
  • Campbell House East
  • Campbell House West
  • Endsleigh Gardens
  • Frances Gardner House
  • Goldsmid House
  • Ian Baker House
  • James Lighthill House
  • John Dodgson House
  • John Tovell House
  • Langton Close
  • New Hall
  • Prankerd House
  • Unite Beaumont Court 
  • Unite Stapleton House

List of UoL Halls that we currently plan to allocate after the national lockdown is lifted are:

  • College Hall
  • Connaught Hall
  • Garden Halls
  • Handel Mansions
  • International Hall
  • Lillian Penson Hall
  • Nutford House

For the University of London's latest information on Covid-19, specific to intercollegiate halls of residence, please take a look at their Campus Life site here.

Due to increased demand, we have also obtained additional rooms with private providers. We will also allocate to:

  • Urbanest Kings Cross
  • Urbanest St Pancras
  • Unite Drapery Plaza
  • Unite Stratford ONE   
I can't move into my UCL halls due to coronavirus restrictions, what should I do? 

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time. 

You have two options if you have made an application:

  • You can cancel your application.
  • Change your expected arrival date to Term 3.

If you choose to delay your arrival, you will not be charged rent for this period and we will keep you updated should government guidance alter this procedure any further.

You can perform both of these actions by logging in to UCL Student Accommodation Online Services.

I have made an application but my hall hasn't been allocated yet, what should I do?

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time. 

You have two options if you have made an application:

  • You can cancel your application.
  • Change your expected arrival date to Term 3.

If you choose to delay your arrival, you will not be charged rent for this period and we will keep you updated should government guidance alter this procedure any further.

You can perform both of these actions by logging in to UCL Student Accommodation Online Services.

What if I have applied for catered accommodation?

In line with current guidelines, and developments made since the start of the coronavirus pandemic, we plan to allocate to UCL en-suite and non en-suite self-catered halls and both catered and self-catered UoL halls. Offers of accommodation will be made to students who have met our eligibility criteria to be guaranteed accommodation. No allocations for twin rooms and UCL catered accommodation (with the exception of UoL catered accommodation) will be made at this time. 

You can accept the offer made to you for UCL self-catered accommodation or UoL catered/self-catered accommodation as appropriate. Alternatively, if you do not accept the accommodation allocated, you will need to seek alternative non UCL Accommodation. Please note that as long as current social distancing guidelines are in place, we do not plan on allocating to UCL catered halls.    

 Your Offer 

When will I receive my accommodation offer?

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time. 

You have two options if you have made an application:

  • You can cancel your application.
  • Change your expected arrival date to Term 3.

If you choose to delay your arrival, you will not be charged rent for this period and we will keep you updated should government guidance alter this procedure any further.

You can perform both of these actions by logging in to UCL Student Accommodation Online Services.

I have decided to defer my application? Can I defer my accommodation application?

No, unfortunately, you cannot defer your accommodation application. If you plan to defer your studies, you are required to cancel your current accommodation application and re-apply for accommodation for your deferred year of entry. Our standard eligibility criteria will apply. 

If I decline my accommodation offer, is there a penalty or a charge?

Under the current circumstances, as long as you decline your offer before your contract start date, you will incur no penalty or charge.

After initially being declined, I have now received an offer to study at UCL after the U-turn in exam results. Will I still be guaranteed accommodation?

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time..

If you are a student who missed your offer conditions initially but met them after, providing you met the eligibility criteria, you are guaranteed a room offer. If you did not meet the eligibility criteria, you should look into alternative accommodation options. If you will be under 18 on arrival, missed the offer conditions initially but met them after, a room offer is guaranteed, subject to availability in our U18 locations. 

Late arrivals 

I am a UG student who has applied for accommodation. Can I arrive in January 2021 for Term 2 and Term 3 only? 

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time.

If you have not yet been offered a place, please be aware that we will not be allocating any new accommodation until the national lockdown is lifted. 

You now have two options if you have made an application: You can either cancel your application or change your expected arrival date to Term 3. Both of these actions can be performed by logging in to  UCL Student Accommodation Online Services.

I am a PG student who has applied for accommodation. Can I arrive in January 2021 for Term 2 and Term 3 only? 

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time.

If you have not yet been offered a place, please be aware that we will not be allocating any new accommodation until the national lockdown is lifted. 

You now have two options if you have made an application: You can either cancel your application or change your expected arrival date to Term 3. Both of these actions can be performed by logging in to UCL Student Accommodation Online Services.

I am an affiliate student who has applied for accommodation. Can I arrive in January 2021 for Term 2 and Term 3 only? 

As England is still under a national lockdown, remote learning will continue throughout Term 2, except for students on practical or practice-based courses, or those who require specialist equipment and facilities. If you are not on a practical or practice-based course, we strongly advise you to follow Government advice and to stay at home until further notice. As such we will not be allocating any new accommodation during this time.

If you have not yet been offered a place, please be aware that we will not be allocating any new accommodation until the national lockdown is lifted. 

You now have two options if you have made an application: You can either cancel your application or change your expected arrival date to Term 3. Both of these actions can be performed by logging in to UCL Student Accommodation Online Services.

Quarantine

I have an offer of accommodation from UCL. Will UCL support me if I need to quarantine on arrival in the UK? 

UCL is closely following the UK government’s advice with regard to any quarantine requirements for students traveling to the UK in order to understand any impact it may have upon them checking into our halls. Please note that we are advising students not to travel to UCL until the current national lockdown has been lifted.

If you are an international student arriving in London from another country, you will be required to self-isolate for 10 days upon your arrival in line with UK Government guidance, unless you choose to take a private test as part of the Government’s test to release scheme. 

We are asking all international residents to complete this government-mandated 10-day self-isolation period at 109 Camden Road, unless your allocated room is a self-contained flat or studio (own kitchen and bathroom), and you will receive food support for the duration of your quarantine. You will be emailed futher details of this once you tell us your arrival date.

For further information on quarantine, including how to submit your Late Arrival Notification, support available during your time, how to register for food support food throughout the 10 days, and more, check out our Quarantining in halls page.

What if the current quarantine guidance changes?

If the UK government’s current self-isolation guidance changes, we will be in touch with you as soon as possible with more information. 

How will I get food during quarantine?

We are currently able to provide support towards your food costs during your period of self-isolation. This will be in the form of a food voucher from a third-party food delivery provider. You will also be provided with a cleaning pack including bin bags, wipes, and disinfectant spray to be used to sanitise your room and dispose of any waste.
Details of this will be emailed to you when you inform us of your arrival date. 

I will be arriving from the 24 April 2021 onwards, where will I quarantine?

UCL is closely following the UK government’s advice with regard to any quarantine requirements for students traveling to the UK in order to understand any impact it may have upon them checking into our halls. Please note that we are advising students not to travel to UCL until the current national lockdown has been lifted.

If you are an international student arriving in London from another country, you will be required to quarantine for 10 days upon your arrival in line with UK Government guidance, unless you choose to take a private test as part of the Government’s test to release scheme. 

We are asking all international residents to complete this government-mandated 10-day self-isolation period at 109 Camden Road, unless your allocated room is a self-contained studio or flat (with its own kitchen and bathroom) and you will receive  food support for the duration of your isolation. Details of this will be emailed to you when you let us know your arrival date. 

We also advise that you take a look at our Quarantining in halls page to be aware of the measures you would need to follow.

Do I have to complete quarantine in UCL Accommodation?

If you are an international student, coming directly to London from another country, you will be required to quarantine for 10 days upon your arrival in line with UK Government guidance, unless you choose to take a private test as part of the Government’s new test to release scheme

You can complete your self-isolation elsewhere first before moving into halls, however, if you need to complete the 10 days quarantine period in your hall, you will be able to notify UCL of your need to quarantine when you book your arrival slot and you may be allocated temporary accommodation for that 10-day period. Details of this will be emailed to you when you inform us of your arrival date. 

We also advise that you take a look at our Quarantining in halls page to be aware of the measures you would need to follow.

Your Experience in Halls

Will there still be events for me in halls?

Yes, as part of Flourish – our virtual community for residents, you will have activities and events that you can get involved with as a community in a digital format. A series of activities and sessions, held as virtual events, give you opportunities to build relationships with your new community whilst following social distancing guidelines. With events ranging from yoga to quiz nights to live music, there is something for everyone. Take a look at the timetable and session details, book in and get involved!

Will I have access to the communal spaces in my hall?

Since the beginning of the pandemic, we’ve closed communal outdoor spaces and common rooms to reduce the spread of the virus. 

Following the recent Government announcement on moving into the next stage of the ‘roadmap’ and after consultation with Public Health England (PHE), we will be reopening outside spaces and common rooms in halls, where appropriate, from Saturday 29 May 2021

Some important measures that will need to be followed whilst using the communal spaces are: 

  • Follow the maximum occupancy guidance marked at entry points
  • Remember PHE guidance on Hands-Face-Space
  • Follow the ‘rule of 6’ as per Government guidance
  • Always carry your UCL ID with you
  • No visitors allowed
  • No alcohol is to be consumed
  • No parties 
  • Space is available on a first come first served basis so please be mindful of others and allow time for them to use it too
  • We strongly recommend that you wear a face covering whilst moving through the building to access outside spaces
  • Where access to your external communal space is via an indoor communal area, you must only use the internal area to pass through. Congregating indoors in groups larger than 6 is still not allowed under current PHE guidance
  • Communal spaces will be cleaned daily but please also wipe down any surfaces once you have used them ready for the next user
  • Don’t leave belongings unattended for periods of time to ‘reserve’ the space
  • You will only be able to access these areas between the hours of 8.30am-11pm
Will there be enhanced cleaning regimes in my hall?

Yes, we have already introduced new and enhanced cleaning regimes in our halls that are currently open and this will continue across all our halls that will be open for start of the 2020/2021 academic year as well. 

Will I still be sharing a kitchen with other residents?

Unless you have been offered a studio or self-contained flat, yes, you will be sharing a kitchen with other residents. It will be the responsibility of residents who share the kitchen to comply with local social distancing guidelines when using the kitchen. Thorough kitchen cleaning will take place every day in UCL halls and weekly in Unite halls, but we do ask that residents still clean up after themselves to encourage good hygiene in the communal space. 

Will I still be allowed visitors, and could they stay in my room overnight?

In line with current social distancing guidelines, unfortunately, visitors will not be allowed into halls.

Will my hall reception be open?

Receptions will be open. Although they will be staffed 24/7, we encourage students to email or call reception first before coming down in-person to help with social distancing. Students must also wear a face-covering when walking around the building and should follow the distancing guidelines that are clearly displayed.

Will I be able to receive post and parcels as normal?

You will still be able to receive post and parcels. You will be notified by email when a delivery has been received on your behalf. Contactless collection will take place following social distancing guidelines with parcels being placed in a neutral pick-up point. However, we ask that during this busy time that you do not make unnecessary orders. 

Will my hall have 24/7 security?

Yes, all our halls that are open will have 24/7 security cover. 

Will I be allowed to have a social gathering or party in my hall?

In line with current social distancing guidelines, unfortunately social gatherings or parties will not be permitted in halls. However, as part of ‘Flourish’, our virtual community for residents, there is a host of activities and events that you can get involved with as a community in a digital format.  

Your Next Steps - Moving In

Will I be able to move into halls in time for the start of Term 2?

We are advising students not to travel to UCL until the current national lockdown has been lifted and ask that you rebook your arrival slot via the UCL Accommodation Portal

You must pre-book a time slot in advance for your planned arrival date. This will allow social distancing measures to be followed and make your check-in a safe and seamless process. You can find out more about this on our dedicated moving in during coronavirus page including how to pre-book.

If you are an international student who has accepted an offer of UCL accommodation, you will be required by the UK government to quarantine for 10 days on arrival, unless you choose to take a private test as part of the Government’s new test to release scheme. For this period you may be allocated temporary accommodation, details of which will be emailed to you when you inform us of your arrival date. 

Read our guide to Quarantining in halls for more detailed information.

How will moving in be adapted? Will the check-in process change at all?

To ensure the moving in process is safe for both our students and staff, you must pre-book a check-in slot in advance for your planned arrival date. This will allow social distancing measures to be followed and make your check-in a safe and stress free process. You can find out more information regarding the details and how to book your check-in slot on our moving in during coronavirus page. You will also receive further information in direct emails in the lead up to your arrival.

If I do not like my room or hall, will I be able to move to another room or hall?

Unless in the event of exceptional circumstances which would be considered on an individual basis, no, unfortunately, you will not be able to move to another room or hall.

Financial

Do I have to pay for quarantine accommodation?

No, temporary accommodation for your quarantine period will be charged at your regular rent rate. 

For further information on quarantine, including how to submit Late Arrival Notification, support available during your time, details about food throughout the 10 days, and more check out our Quarantining in halls page.

I have an Access UCL offer. Will I still get my accommodation bursary?

Yes, if you have an Access UCL offer (firm or insurance) and meet the eligibility criteria to be guaranteed accommodation, you will receive the accommodation bursary.  

If I decline my accommodation offer, is there a penalty or charge?

Under usual circumstances, as long as you decline your offer before your contract start date, there is no penalty or charge. 

However, as we are currently advising students not to travel until the national lockdown is lifted this date will be extended to the beginning of Term 3 at the earliest.

General

I have a health condition that puts me at higher risk of Coronavirus, what should I do?

If your health condition puts you in a higher risk category, as stated by Public Health England (PHE), you should follow the Public Health England (PHE) stay at home guidance. The Government guidelines apply to everyone, and everyone should follow them regardless of their age or whether or not they are more at risk from the infection. The guidelines are designed to stop the spread of the virus – this includes passing the virus on to those who are more vulnerable.

If you would like to discuss your application or room allocation, please contact our Accommodation Office by emailing accommodation@ucl.ac.uk

For further support onsite, UCL’s Student Support and Wellbeing services can help you look after your health and wellbeing during this difficult time, including resources to support your mental health. These are designed to help you manage stress, anxiety, depression, or trouble sleeping. You can also find information about looking after your mental and physical health on our online platform, UCLcares

Will response times be affected with the university working offsite?

The UCL Accommodation Office team are continuing to work from home and enquiries are being processed as quickly as possible. We kindly ask that applicants are as patient as possible as it may take slightly longer than normal to process applications. 

Will the accommodation office be open?

The Accommodation Office will continue to operate as an online service only and will not be open for face to face enquiries. Should you have the need to contact the team, then please email accommodation@ucl.ac.uk