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Coronavirus FAQs for residents

Here you will find our Frequently Asked Questions (FAQs) regarding UCL Accommodation during coronavirus. These will be updated as the situation evolves.

This page is dedicated to answering questions for current students residing in UCL Halls. If you have more general queries, or you cannot find what you are looking for, UCL have created a central point with further coronavirus information. Here you can find more answers to frequently asked questions for students and staff, and links to further information, resources and support.

UCL Coronavirus Information

On this page

General information Health and Wellbeing
Services and SupportFinancial

General

I am due to move out on the 26 June but have been asked to self-isolate, what should I do? 

You should not leave your current household if you need to self-isolate because you have coronavirus symptoms, have tested positive, or you have been contacted by NHS Test and Trace. You must not leave until any self-isolation periods are finished. 

If you are self-isolating during 26 June, you will need to stay in halls until your self-isolation period is over. You will need to apply for the 2021 Summer Students term, with the start date as 26 June and the end date as the end date of your self-isolation. When applying, you can add a note in the ‘Other Needs’ section stating that you are self-isolating, unable to move out and therefore need to remain in your current room. Not all room types and locations will be available for you to select, however if you have indicated that you are self-isolating in the ‘Other Needs’ section, then this will be picked up by our Accommodation Office. An accommodation offer will be sent which you need to accept online. You will not be charged for the days you occupy past 26 June. 

What's the difference between Quarantine and Self-Isolation?

If you return to UCL from abroad you will be asked to complete a government-mandated 10-day Quarantine.

You will be asked to complete a period of Self-Isolation if: 

  • NHS track and trace has been in touch to inform you that you have been in close contact with someone with coronavirus
  • A member of your household is displaying symptoms of or has tested positive for coronavirus
  • You are displaying coronavirus symptoms 
  • You have tested positive for coronavirus
I’m returning from abroad, can I complete my quarantine in my usual accommodation? 

If you have a non en-suite room, you will need to complete your government-mandated 10-day quarantine period at the 109 Camden Road site. Here you will receive 24hr support, including food support, for the duration of your isolation. Food support will be in the form of vouchers from a third-party food delivery service.

If you have an en-suite room we are still strongly advising you to also complete your quarantine period in 109 Camden Road too. You will be allocated a non en-suite room for this time, but it will be allocated in such a way that residents will be able to maintain a social distance when using shared bathroom facilities. 

If your usual accommodation is a self-contained studio or flat (has its own kitchen and bathroom) there is no need for you to quarantine in alternative accommodation. There will be no additional food support for those quarantining in their usual accommodation but you can still order groceries as usual, which will be delivered to outside of your studio/flat.

Please note, if you have been offered alternative accommodation in which to quarantine and do not take up this offer, support towards food costs will not be available.

Accommodation at 109 Camden Road: 
•    Ifor Evans Hall
•    Max Rayne House

You will be emailed further details of quarantine accommodation arrangements when you notify us of your arrival date

Am I allowed to move out of UCL Accommodation under the current restrictions?

The latest Government advice for students living in student halls is that you should take a test before you travel to your non-term time residence.

If I have belongings still in my room, but I am not living there, will I be charged for the accommodation?

If you are staying at home, UCL will reimburse you for the time that you have not resided in UCL Accommodation over the winter closure period and up to Monday 17 May 2021. This will be credited to your Portico account. If you are staying away beyond 17 May you will still be charges unless you terminate you contract. 

Terminating your contract 

If you would like to terminate your contract before it’s end date, you must submit a Notice to Quit  as stated in the UCL Accommodation General Regulations before your contract end date: Saturday 26 June for Undergraduates, and Wednesday 5 September for Postgraduates.
If you leave any belongings behind and therefore do not meet the three conditions as listed below, then you will continue to be liable for any rent charges.

  1. Formally notify UCL by submitting a Notice to Quit request online on the UCL Accommodation Portal.
  2. Remove all belongings from your accommodation. Visit our belongings collection page to find out how.
  3. Return your keys to your hall reception and check out by the date indicated on your Notice to Quit request. 

 

My belongings are still in my room, what should I do about collecting them?

Visit our dedicated belongings collection webpage for all the information you need.

I will be returning to the UK from overseas to collect my belongings, can I quarantine in UCL Halls?

If you have terminated your contract, UCL Accommodation is not able to offer support for students needing to quarantine. Therefore, if you would be required to quarantine on your return to the UK, we recommend that you seek alternate quarantine accommodation before coming onsite to collect your belongings using our belongings collection booking process. Alternatively, you can use our pack and store/send option for your belongings.

    Services and Support

    Am I eligible for food support in self-isolation?

    We are currently able to provide you with meals free of charge during your period of self-isolation.

    If you are not symptomatic and have not tested positive, food support will be in the form of pre-prepared meals (lunch and dinner) delivered to your door to help you through the self-isolation period. There are a variety of meal options available including those suitable for vegetarians and vegans.

    If you have tested positive for coronavirus, or are displaying symptoms, or are quarantining in UCL allocated temporary accommodation, and have reported this via Connect to Protect, you will be offered food support in the form of vouchers from an online food delivery provider. 

    Please Note: If you are in quarantine because you have recently returned to halls from outside of the UK you will not be eligible for food support unless you have chosen to self-isolate at 109 Camden Road: 
    •    Ifor Evans Hall
    •    Max Rayne House

    See 'I’m returning from abroad, can I complete my self-isolation in my usual accommodation?' for further details. 

    What welfare support is available to me in self-isolation? 

    UCL’s Student Support and Wellbeing services can help you look after your health and wellbeing, including resources to support your mental health. These are designed to help you manage stress, anxiety, depression, or trouble sleeping. You can also find information about looking after your mental and physical health on our online platform, UCLcares. As a UCL Accommodation resident, you also have exclusive access to various activities such as fitness classes and quiz nights through our Flourish Programme, which will help keep you both physically and mentally active during the period. Visit our Get social at a safe distance page to find out more about opportunities to get to know your fellow students while following the social distancing guidelines.

    Are halls receptions still open?

    Reception will be open 24/7. Unless you are exempt, we expect everyone on campus to wear a face covering in indoor spaces. 

    Are we allowed visitors to halls?

    Vistors are still not allowed at this time. 

    Is the Accommodation Office still open?

    The Accommodation Office is now available as an online service and will not be open for face-to-face appointments. Should you have any need to contact them, then please email accommodation@ucl.ac.uk.

    If I discover a maintenance problem or security issue in my hall, who can I report this to?

    If it is an urgent problem or issue, we ask that you call your halls out of hour’s duty mobile number, and one of our roaming site staff team during the day or SRA’s out of hours will be able to help you. If it is not urgent, please contact your site team via the hall email address.

    Can I still have post and/or parcels delivered to site?

    You will still be able to receive post and parcels, but we ask that you do not place an excessive amount of unnecessary online orders at this time. 

    Health and Wellbeing

    How often should I get tested for coronavirus? 

    If you need to be on campus or if your face-to-face teaching on campus has started again, we strongly encourage you to get tested for COVID-19 twice a week. Symptom-free staff and students can book a free LFT test on campus. 

    Around 1 in 3 people have COVID-19 without displaying any symptoms. By getting tested regularly you can help reduce the spread of infection. We can all play a part in protecting our community, keeping campus open and supporting the Government’s plan to ease lockdown restrictions.

    Don’t forget to report your results on Connect to Protect if:

    • You have tested positive for the virus
    • You are waiting for the results of a coronavirus test
    • You need to self-isolate.

    Book an appointment now

    Report your status on Connect to Protect

    Someone I live with is showing symptoms, what should I do?

    If a member of your household has coronavirus symptoms, you and the other members of your household will need to self-isolate in line with Government advice, to prevent the spread of infection for the safety of members of UCL and our wider community. A member of your household is anyone that you share a kitchen or bathroom space with.

    As per Government guidance you must immediately:

    • Self-isolate in your household for 10 days 
    • Please do not leave your room and walk around your hall, or anywhere else including the GP or pharmacy.
    • Notify UCL through the Connect to Protect tool if you are yet to do so.
    • Please order a PCR test and notify UCL through the Connect to Protect tool – the test should be done as soon as possible.
    I have a health condition that puts me at a higher risk from coronavirus, what should I do?

    If your health condition puts you in a higher risk category, as stated by Public Health England (PHE), you should follow the Public Health England (PHE) stay at home guidanceThe Government guidelines apply to everyone, and everyone should follow them regardless of their age or whether or not they are more at risk from the infection. The guidelines are designed to stop the spread of the virus – this includes passing the virus on to those who are more vulnerable.

    If you are self-isolating then you must notify UCL through the Connect to Protect tool.

    For further support onsite, UCL’s Student Support and Wellbeing services can help you look after your health and wellbeing during this difficult time, including resources to support your mental health. These are designed to help you manage stress, anxiety, depression, or trouble sleeping. You can also find information about looking after your mental and physical health on our online platform, UCLcares. As a UCL Accommodation resident, you also have exclusive access to various activities such as fitness classes and quiz nights through our Flourish Programme, which will help keep you both physically and mentally active during the period. Visit our Get social at a safe distance page to find out more about opportunities to get to know your fellow students while following the social distancing guidelines.

    I have to remain in halls, but I feel anxious and nervous about the current situation, who can I speak to?

    UCL’s Student Support and Wellbeing services can help you look after your health and wellbeing during this difficult time, including resources to support your mental health. These are designed to help you manage stress, anxiety, depression, or trouble sleeping. You can also find information about looking after your mental and physical health on our online platform, UCLcares. As a UCL Accommodation resident, you also have exclusive access to various activities such as fitness classes and quiz nights through our Flourish Programme, which will help keep you both physically and mentally active during the period. Visit our Get social at a safe distance page to find out more about opportunities to get to know your fellow students while following the social distancing guidelines.

    I have symptoms of coronavirus symptoms, what should I do?

    Please, start sel-isolating straight away, request a test, and report your symptoms through Connect to Protect. 

    Report a potential case and request a test

    I don't have symptoms, should I still get a test?

    If you need to be on campus or if your face-to-face teaching on campus has started again, we strongly encourage you to get tested for COVID-19 twice a week. Symptom-free staff and students can book a free LFT test on campus. 

    Around 1 in 3 people have COVID-19 without displaying any symptoms. By getting tested regularly you can help reduce the spread of infection. We can all play a part in protecting our community, keeping campus open and supporting the Government’s plan to ease lockdown restrictions.

    If you have been asked to self-isolate, for any reason you should order a free PCR test and report your status to Connect to Protect

    Don’t forget to report your results on Connect to Protect if:

    • You have tested positive for the virus 
    • You are waiting for the results of a coronavirus test
    • You need to self-isolate.

    Book an appointment now

    Report your status on Connect to Protect

    I don’t have coronavirus symptoms but I am required to self-isolate on arriving in England after travelling overseas, should I get a test? 
    • You should not book a Lateral Flow Test or come to campus.
    • You may be able to pay for a private test to find out if you can reduce your self-isolation period after international travel as part of the UK Government’s Test to Release scheme.
    • You should continue self-isolate until your 10-days is up or until you have a negative result from the UK Government’s Test to Release scheme.
    • You should have budgeted for 10-days worth of self-isolation meal provision. Food support is only availble for students who are symptomatic, who have tested positive for coronavirus, or who are quarantining in UCL allocated temporary accommodation. 
    I don’t have coronavirus symptoms but I have tested positive for coronavirus within the last 10 days, what should I do? 

    You must not leave self-isolation after receiving a positive test result and should complete a minimum of 10 days self-isolation before attending a Lateral Flow Test appointment.

    Financial

    How will I know if I am due a refund or owe any money for my fees following this change?

    UCL will reimburse you for the time that you have not resided in UCL Accommodation over the winter closure period and up to Monday 17 May 2021. This will be credited to your Portico account. 

    I have already left or plan to leave before my end of contract date, but have already paid for my accommodation until the end of my contract. What will happen with my money?

    If you have notified the accommodation team of your permanent departure, your contract end date will be amended to your date of departure and any prepaid accommodation fees beyond this date will be refunded. 

    To receive your refund please enter your UK bank account details via PORTICO. When you are asked to indicate which division of your account you would like to update, please select RESIDENCES.

    Please note unfortunately we are not able to produce cheques at this time.  

      How do I get my rent reimbursed? 

      If you wish to be reimbursed you must:  

      • Notify us of your new expected return date through the UCL Accommodation Portal up until Monday 21 June. Once you have logged in, please select the ‘2021 Return Date’ tab. 
      • You will be able to update your details should your travel plans change in the future. 
      • To qualify for the reimbursement of rent, you must have departed your hall between 3-27 December 2020, with a return date of between 28 December 2020- Monday 17 May 2021. You will not be eligible for a reimbursement if you leave and return for a second time within this period. 
      • If during your time away from UCL Accommodation, you decide you want to terminate your licence agreement, you will still need to follow the Notice to Quit Procedure as stated in the UCL Accommodation General Regulations.  This would mean you must return to your hall to remove all remaining belongings from your room and return your keys to us before we can end your licence agreement. 

      Before making any plans, we strongly advise that you review current Government rules about travelling to help reduce the spread of infection. More details and guidance are available on the UK Government website

      If you are travelling from outside of the UK, you should follow Government guidance including; having a negative Covid-19 test result and booking tests for days 2 and 8 of your quarantine period.