Student and Registry Services
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Student of Concern
UCL is committed to the wellbeing and safety of our students.
There are many sources of support for students who are having difficulties whether they are academic, emotional, financial or physical, however sometimes it is hard to know how to help a student who appears to be struggling, particularly if you feel they are unwilling or unable to seek the help they need.
Student of Concern Form
If you are concerned about the behaviour of a student or if a student has stopped engaging completely, and you believe that this may be due to health and wellbeing issues, contact us. The easiest way to do this is by completing the online UCL Student Cause for Concern Form. You can also email email@example.com.
The UCL Student Cause for Concern form and email account are monitored 9am to 5pm from Monday to Friday. Within these hours, Student and Registry Services aim to respond to any concerns as soon as possible. Depending on the concerns raised, Student and Registry Services may do one or more of the following:
- Contact the student and offer support. The person who submitted the form will be notified of this action.
- Contact the person who submitted the form to discuss their concerns and offer advice on how they can support the student.
- Liaise with other support services within or outside of UCL who may already be supporting the student.
- Where a student appears to be missing, work with Security Services and the Police to try to ensure the student is safe.
Serious student welfare cases
If a student is admitted to hospital or is involved in a serious incident please complete the UCL Student Cause for Concern Form or email firstname.lastname@example.org to notify Student and Registry Services who can then liaise with the student and/or their next of kin as appropriate.
Supporting students in crisis
Student and Registry Services are are not able to provide crisis support. If you have concerns that a student is in immediate danger of hurting themselves or others you should phone 999 or take them to any Accident and Emergency Department.
More information on can also be found at student support.