Travel bookings

Travel should be booked via UCL's travel service provider, Key Travel

There are 3 ways to book travel:

• Online – searched & booked via booking tool, using your departmental project, task & award codes (PTA)

• Offline to online - services that require an agent, but can be uploaded to the booking tool for confirmation using your departmental project, task & award codes (PTA). Enquiries / bookings by phone or email: ucl@keytravel.com or 0161 819 8844

• Offline - Services that require an agent and cannot be confirmed online. These services require a UCL Purchase Order to be given at booking or can be paid via debit/credit card. Enquiries / bookings by email or phone: ucl@keytravel.com or 0161 819 8844

The offline service is suited to more complex travel requirements and itineraries, such as multi-stop inter-continental travel, international rail bookings, group bookings and travel to high risk areas of the world. The Key Travel service (either online bookings or offline bookings) can be used to book University travel arrangements for yourself, other members of staff, external contractors, visitors or students.

It is UCL policy to confirm all bookings online wherever possible. See table below for travel products that are bookable on- / off-line.

Please be aware that Business travel is not allowed without prior approval by the Faculty Manager - refer to UCL Expenses Policy

If a Purchase Order (PO) is required

Once you have a price for your travel, request a Purchase Order Number (PO). Send the PO to Key Travel and they will then make the booking and send you your booking confirmation.

Traveller Profile

All travellers will require a Traveller Profile before a booking can be made. Traveller Profiles are created and / or edited via the Online booking tool and the Profile Manager.

Travel Insurance

All trips should be registered via the online application form:

To start, enter "University College London" and the name will become visible, then enter the activation code.

24 Hour Emergency Support

A 24 hour emergency support service is available to assist travellers in an emergency or with last minute bookings / issues. Please contact: +44 (0)20 7843 9602

Travel products and how to book:


On-Line (PTA)	Off-line to On-Line (PTA)	Off-Line (PO or Debit/Credit Card)
Flights	International car hire	International Rail
UK Rail	International taxi	Conferences
Hotels	Ferries	Groups & Events
Eurostar	Complex travel, eg multi-leg trips	Visas
		Airport parking - transfers