Transforming Our Professional Services


The Research Support Transformer is starting soon

29 April 2019

In order to sustain and advance our position as a world-leading, research-intensive university it is fundamentally important that Research support is delivered effectively.

Image of a library full of books

Why Research Support?

As part of the Transforming our Professional Services (TOPS) Programme engagement activities we have been gathering your ideas on what is working well and not so well.

We have heard about the frustrations experienced with applying for, setting up and administering research and innovation funding and the time it takes to get things done.

We heard how we often get things done through the exceptional commitment of individuals who achieve results in spite of, rather than because of, the underlying processes, systems and ways of working. And this is especially so given the increase in workload following our outstanding research funding success. 

What we'll do

The aim of the Research Support Transformer is to change the way in which research support and administration is delivered to improve the experience of all users throughout UCL.

We will take a comprehensive, end-to-end view of services, investigating how people, processes and systems interact in supporting the UCL community. We’ll also incorporate our learnings from the Finance Transformer and adapt our approach accordingly. 

Next steps

The project has only just begun and is in the very early stages, with scoping work about to commence. Once we have progressed the scoping and planning activity, we will be in touch to provide an update on our plans.

In the meantime, if you have any questions please contact tops@ucl.ac.uk or Chad Ferguson (Research Support Transformer Project Manager).  

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