Transforming Our Professional Services


About TOPS

The TOPS Programme offers a once in a generation opportunity to transform the way professional services work at UCL. We are reimagining the way we work, making the transactional straight forward and efficient so we can focus more on specialist support to students and staff.

Why we need to transform our professional services

We are an expanding and complex organisation. Over the past decade, UCL has doubled in size.

Today, we’re not only a huge institute, we’re also very complex. Some of that complexity is intrinsic to what we do, but it’s also due to the many similar tasks we carry out in numerous different ways. Currently, we often get things done through the exceptional commitment of our professional services staff who achieve results in spite of, rather than because of, the underlying processes, systems and ways of working. 

Our professional services have an essential role in UCL’s continued success and must be empowered and developed. 

Professor Anthony Smith, Vice-Provost (Education & Student Affairs) on why we are transforming our professional services:

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    Read more about what has happened on the programme since it was established in 2016.

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    Find out how TOPS is governed and how we work with UCL leadership.

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    Find the answers to some of the frequently asked questions about TOPS.


    Contact us

    If you have any feedback, suggestions or thoughts about any of the TOPS Programme projects please get in touch.