Why we need to transform our professional services
We are an expanding and complex organisation. Over the past decade, UCL has doubled in size.
Today, we’re not only a huge institute, we’re also very complex. Some of that complexity is intrinsic to what we do, but it’s also due to the many similar tasks we carry out in numerous different ways. Currently, we often get things done through the exceptional commitment of our professional services staff who achieve results in spite of, rather than because of, the underlying processes, systems and ways of working.
Our professional services have an essential role in UCL’s continued success and must be empowered and developed.
Professor Anthony Smith, Vice-Provost (Education & Student Affairs) on why we are transforming our professional services: