FAQs

Pre-arrival and booking

I am a UCL alumnus/alumna. How do I benefit from the UCL Alumni rate?

You must email guest-bookings@ucl.ac.uk with your alumni number to receive the discount code for the booking site. On check in you must present your UCL Alumni Card. To get your Alumni card, please email alumni@ucl.ac.uk or call +44 (0)20 3108 3833.

What method of payments do you accept?

Individual guests must book online. Payment is accepted by credit or debit card. Groups bookings may be paid by credit/debit card or bank transfer. Company name and invoice number number must be included as part of the transaction reference.

Account Name: UCL Residences Account

Bank Address: Barclays Bank PLC, 6-17 Tottenham Court Road, London, W1T 1BH

Account Number: 70116009

Sort Code: 20-10-79

Swift: BARC GB 22

IBAN: GB77 BARC 2010 7970 1160 09

Please note, bank transfers are subject to variable bank charges by both the sending and receiving bank; these charges must be settled by the sender. You must send proof of bank transfer payment to guest-bookings@ucl.ac.uk.

I am a UCL student / pre-sessional course student. Can I book online for the summer and do I get a discount?

There is no discount for UCL students using the booking form on this website. You can apply for summer accommodation online. By doing so you will benefit from our student summer prices.

Can I swap a booking from one residence to another?

Each residence is independent and bookings cannot be swapped. You will need to cancel your initial booking and re-book at another residence (charges may apply).

Can I rent a conference room / classroom at the residences?

A limited number of halls can offer this service. Please check the residence information pages and e-mail guest-bookings@ucl.ac.uk. Lecture theatres can be booked online.

Is there accessible accommodation for people with disabilities?

UCL can provide accessible rooms on some sites, subject to availability. If you or a member of your group have a disability you should let us know when you book by emailing guest-bookings@ucl.ac.uk so we can ensure suitable accommodation is available. 

Arrival

What times are the check-in and check-out?

Check in is after 3pm and check out is before 10am.
See individual residence information pages for latest check in time. We reserve the right to charge an extra night if the room is not vacated by 10am.

I will arrive very late at night. Will I be able to check in?

If you are arriving after 8pm please send us an email in advance in order to ensure your room is not considered a "No Show". 

Where and how do I check in?

Please report to the reception of the residence you have booked except for the following:

• Frances Gardner check in is at Langton Close.
• Ian Baker check in is at Ramsay Hall.
• Max Rayne check in is at Ifor Evans Hall.

Staff will ask for photo ID and will issue you with a set of keys.

In Residence

What is provided in the residences?

Below is a quick summary of what UCL does and does not provide within its residences and bedrooms.

Items provided	Items NOT provided
Bed linen and a bath towel Weekly clean of the bedrooms and bed linen change Wireless internet access in the bedrooms Access to launderette Luggage storage (day of departure only, at some sites, at discretion of staff)	Hairdryer Air conditioning Shampoo and other personal hygiene items Tea and coffee making facilities in the bedrooms Room service Daily inspection and cleaning of the bedrooms TV in the bedroom

Is there WiFi internet access?

We have free WiFi access in all bedrooms.

I am staying in a self-catered residence, do I need to bring cooking utensils?

We provide limited crockery, cutlery and cooking utensils in all kitchens.

Is there a curfew?

During your stay you may enter and exit the residence at any time however we ask guests to respect the quiet hours which are from 11pm to 8am.

Can I have guests?

Guests are allowed during the day however we do not allow overnight stays. Please note for fire safety reasons our rooms are for the advertised number of occupants only.

Can I receive post during my stay?

Yes. Ensure that your name, room number and the residence's address are on the items. We will notify you if we receive post for you and you will be able to collect it from the office during opening hours.

Is there a phone in the bedrooms?

There are no phones in our rooms, and no pay phones on our sites.

Are the rooms air-conditioned?

There is no air-conditioning in the rooms.

Can I smoke in the residences?

Smoking is not permitted in any part of the building. Smoking in communal areas is a criminal offence and may result in prosecution by the Police.

Are linen and towels provided?

Yes. Linen and towels are provided and changed weekly, or in between each guest.

Can I upgrade to bed & breakfast, half board or full board?

Guests staying at Ian Baker House, Astor College, Schafer House and Gower Street Residences can purschase vouchers from Ramsay Hall reception for breakfast and dinner, which are served at Ramsay Hall.