- Pre-arrival and booking
Q: I do not know which residence would suit me best. What should I do?
A: Please refer to the residence information pages.
Q: I would like to book for an individual.
A: Please refer to the booking form for individuals and small groups.
Q: I would like to book a group.
A: Please refer to the booking form for groups.
Q: Can I use the residences if I have a disability?
A: Unless expressly requested and confirmed, rooms will not necessarily have disabled access. UCL can provide accessible rooms on some sites, subject to availability. You must inform UCL if you or a member of your group have limited mobility or any other impairment which may affect their ability to self-evacuate their room in the event of an emergency. Please e-mail the residence you are interested in if in doubt.
Q: I am a UCL alumnus/alumna. How do I benefit from the UCL Alumni rate?
A: You may call or e-mail the hall you are interested in and ask for the alumni discount code. On check in you must present your UCL Alumni Card. To get your Alumni card, please email firstname.lastname@example.org or call +44 (0)20 3108 3833.
Q: What method of payments do you accept?
A: Individual guests must book online. Payment is accepted by credit or debit card. Groups bookings may be paid by credit/debit card or bank transfer. Company name and invoice number number must be included as part of the transaction reference.
Account Name: UCL Residences Account
Bank Address: Barclays Bank PLC, 6-17 Tottenham Court Road, London, W1T 1BH
Account Number: 70116009
Sort Code: 20-10-79
Swift: BARC GB 22
IBAN: GB77 BARC 2010 7970 1160 09
Please note, bank transfers are subject to variable bank charges by both the sending and receiving bank; these charges must be settled by the sender. You must send proof of bank transfer payment to UCL Estates Accommodation office email@example.com or call +44 (0)20 3108 3833.
Q: I am a UCL student / pre-sessional course student. Can I book online for the summer and do I get a discount?
A: There is no discount for UCL students using the booking form on this website. You can apply for summer accommodation online.
By doing so you will benefit from our student summer prices.
Q: Can I swap a booking from one residence to another?
A: Each residence is independent and bookings cannot be swapped. You will need to cancel your initial booking (and therefore be liable for an administration fee) and re-book at another residence.
Q: Can I rent a conference room / clasroom at the residences?
A: A limited number of halls can offer this service. Please check the residence information pages and e-mail the hall you are interested in.
Lecture theatres can be booked online.
Q: What times are the check-in and check-out?
A: Check in is after 3pm
(see individual residence information pages for latest check in time).
Check out is before 10am. We reserve the right to charge an extra night if the room is not vacated by 10am.
Q: I will arrive very late at night. Will I be able to check in?
A: Please see the individual residence information pages for the latest check in times.
Q: Where and how do I check in?
A: Please report to the reception of the residence you have booked except for the following:
- Frances Gardner check in is at Langton Close.
- Ian Baker check in is at Ramsay Hall.
- Max Rayne check in is at Ifor Evans Hall.
Staff will ask for photo ID and will issue you with a set of keys.
- In Residence
Q: What is provided in the residences?
A: Below is a quick summary of what UCL does and does not provide within its residences and bedrooms.
Summary Items provided Items NOT provided
facilities with basic crockery, cutlery and utensils, microwave, kettle
- Bed linen
and a bath towel
clean of the bedrooms and bed linen change
internet access in the bedrooms
- Access to
storage (day of departure only, at some sites, at discretion of staff)
and other personal hygiene items
- Tea and
coffee making facilities in the bedrooms
inspection and cleaning of the bedrooms
- TV in the
Q: Is there WiFi internet access?
A: We have free WiFi access in all bedrooms.
Q: I am staying in a self-catered residence, do I need to bring cooking utensils?
A: No. All self-catering residences have kitchens with
crockery, cutlery, and cooking utensils for shared use with other guests.
Q: Is there a curfew?
A: During your stay you may enter and exit the residence
at any time however we ask guests to respect the quiet hours which are from
11pm to 8am.
Q: Can I have guests?
A: Guests are allowed during the day however we do not allow overnight
stays. Please note for fire safety reasons our rooms are for the
advertised number of occupants only (single or twin).
Q: Can I receive post during my stay?
A: Yes. Ensure that your name, room number and the
residence's address are on the items. We will notify you if we receive post for
you and you will be able to collect it from the office during opening hours.
Q: Is there a phone in the bedrooms?
A: There are no phones in our rooms, and no pay phones on our sites.
Q: Are the rooms air-conditioned/heated?
A: No. There is no air-conditioning and the rooms are not heated in the summer.
Q: Can I smoke in the residences?
A: Smoking is not permitted in any part of the building. Smoking in communal areas is a criminal offence and may result in prosecution by the Police.
Q: Are linen and towels provided?
A: Yes. Linen and towels are provided and changed weekly, or in between each guest.
Q: Can I upgrade to bed & breakfast, half board or full board?
A: Guests at Ramsay Hall, Ian Baker House and Astor College can purschase vouchers from Ramsay Hall reception for breakfast and dinner, which are served at Ramsay Hall.