Library Services


Click and Collect Service popular with users

17 August 2020

Library Services are supporting users as UCL returns to campus.

UCL Student Centre

Library Services have been at the forefront of the return to campus. We currently offer socially distanced workspace to staff and postgraduate students who cannot work from home and a ‘Click and Collect’ service for books from the Main and Science Libraries. 

  • Since 3 June, there have been 5,182 visits to the UCL Student Centre. The 120 seats available have been booked out daily.
  • 1,771 books have been ordered for collection via the ‘Click and Collect’ service by 926 people since 19 June.

We also continue to support users who are working remotely, particularly those unable to visit our library sites. During the lockdown, we increased access to over 270,000 e-books and other types of resource and purchased over 500 e-books in response to individual requests from students.

Jim Onyemenam (Postgraduate Students' Officer) said:

The libraries reacted quickly and made their services available to students - many of whom were in the middle of writing up dissertations during summer. On behalf of those who’ve utilised these services during this difficult time – thank you Library Services!

Dr Paul Ayris (Pro-Vice-Provost (Library Services)) said:

I am grateful to our dedicated colleagues who have been among the first UCL staff members to resume services on campus, to support students and staff to deliver UCL’s education and research mission. This illustrates precisely the ethos of Customer Service Excellence which is at the heart of our service. The COVID-19 pandemic has been extremely disruptive, but Library Services has adapted to the new conditions we operate in and we are now working actively to prepare for re-opening in time for the new academic session in September.

Go to the Library Services COVID-19 webpage for more information on how to book a space in the Student Centre or to use the Click and Collection service.

Return to Campus

Safety remains the priority as libraries and services reopen. UCL are currently putting plans in place for a measured and phased return to campus, in line with UK Government guidance and drawing on the advice of UCL’s recognised unions and the expertise of our researchers. 

A range of measures have been put in place to protect you on campus, including reducing the number of people in spaces to 25% of capacity, encouraging temperature checks and requiring people to use face coverings.