Q	How do I order software?
A	There are two ways to order software, full instructions are available
Q	I want to buy a product that is similar to a product UCL already supplies, is that OK?
A	If the product is the same as a product we already have then you should buy the product UCL already uses, unless there is a good business case. For example UCL has agreement with F-Secure for their anti virus product and buying yourself a different anti virus product because you have used it in the past is not beneficial to UCL.
Q	How long will my order take?
A	Your order should take no more than 10 days and in most cases quicker.
Q	Does ISD add any charges to process my order and deliver it to my desk.
A	There are no additional charges for this service. We just cover costs.
Q	I need the software urgently can I come and pick up the software from you?
A	Yes you can, but please contact us to ensure we have a copy of the software in stock.