Information Services Division


Issues printing from Monterey 12.2.1 & Big Sur 11.6.3

If you have a Mac running OS version Monterey 12.2.1 or Big Sur 11.3 and you are unable to print using Print@UCL then you can use the instructions below to implement a workaround.

This guide is aimed at...

  • Staff
  • Students
  • IT Administrators
  • SLMS staff
  • Researchers

Before you start...

  • You will need a Mac connected to the UCL network via ethernet, eduroam or UCL VPN
  • Your UCL user ID and password
  • Your UCL ID card and access to a Print @ UCL device (to collect your print job)


  1. Go to System Preferences > Printers & Scanners
  2. At the Printers & Scanners window highlight any old connections to Print@UCL and use the - button to remove them.
  3. At the Add Printer window, select the Advanced tab (shown as two cogs) and wait a few seconds to load

    If you cannot see the Advanced tab, hold down the CTRL key, click an icon and select Customize Toolbar. Drag the Advanced icon on to the tool bar.
  4. Enter the details as below.  Please ensure you enter the printer URL exactly as shown below:

    Type: Windows printer via spools (this may be displayed as Windows on older o/s)
    URL: smb://print.ucl.ac.uk/print-ucl?encryption=no
    Name: print-UCL
    Use: Click the dropdown menu and select Select Software... Search for and select Xerox Altalink C8055 then click OK
  5. Select the following options when configuring the printer:

    Paper trays: 5 Trays
    Hole Punch Module: Not installed
    Tri-Fold Module: Not installed
    LAN Fax Module: Not installed
    Lan Fax Email Confirmation: Not installed
    Job storage: Installed
    Finisher: Office Finisher LX with Booklet Maker

  6. Click OK to add the print queue

  7. The first time you print a document you will be prompted for a Name and Password. Enter your UCL credentials as below:

    Name: your UCL userID (e.g. ucaazzz)
    Password: your UCL password
    Add tick to remember this password in your keychain