Documents not printed out as expected?

You may on rare occasions find that your document has not output in the colours you expected or with some strange characters. As a first step we recommend disabling 'PostScript Pass-through'. The steps to do this are:

1. Go to the Print Driver Preferences

2. Select the 'Advanced' tab and expand the Driver section by pressing the small '+' next to the word 'Driver'

3. Change the 'PostScript Pass-through option from 'Enabled' to 'Disabled' and then press 'Ok' to save the settings

4. Re-send your print job and collect

If you are still having issues after trying this then please contact the ISD Service Desk.