Information Services Division


Documents not printed out as expected?

You may on rare occasions find that your document has not output in the colours you expected or with some strange characters. As a first step we recommend disabling 'PostScript Pass-through'. The steps to do this are:

1. Go to the Print Driver Preferences

Default print settings…

2. Select the 'Advanced' tab and expand the Driver section by pressing the small '+' next to the word 'Driver'

Expanded printer driver options…

3. Change the 'PostScript Pass-through option from 'Enabled' to 'Disabled' and then press 'Ok' to save the settings

Enabling postscript pass through…

4. Re-send your print job and collect

If you are still having issues after trying this then please contact the ISD Service Desk.