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Information Services Division

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Service Key Contacts

Support for the email and calendar service (live @ UCL) is provided by either the ISD IT Services  or local IT support. The ISD IT Services is available for all at UCL.

Before contact the IT Services, please check the online documentation, FAQ's, and also the ISD service news for current incidents and outages.

If you are from the School of Medical Life Sciences you would usually initiate a request for help via your local IT support mechanism.

Key Contacts

Contact Name Title DepartmentResponsibilities
Louise MillsomISD IT Services ManagerInformation Services DivisionManager of the ISD IT Services
Duncan Cooperlive @ UCL Service Operations ManagerInformation Services DivisionManages the day-to-day aspects of the service and 3rd line support queries. Key contact for enhancement and integration queries.
Matthew Smithlive @ UCL Service OwnerInformation Services DivisionResponsible for the service as a whole, including the support mechanism.
Tom Crummeylive @ UCL Business Service OwnerElectrical EngineeringThe Business Service Owner principle role is to represent your views of the service and hold ISD to account for delivering the service

Local IT for departments

If you are an IT manager and wish to add your local support contacts here then please make contact.