Support for the email and calendar service (live @ UCL) is provided by either the ISD IT Services or local IT support. The ISD IT Services is available for all at UCL.
Before contact the IT Services, please check the online documentation, FAQ's, and also the ISD service news for current incidents and outages.
If you are from the School of Medical Life Sciences you would usually initiate a request for help via your local IT support mechanism.
|Louise Millsom||ISD IT Services Manager||Information Services Division||Manager of the ISD IT Services|
|Duncan Cooper||live @ UCL Service Operations Manager||Information Services Division||Manages the day-to-day aspects of the service and 3rd line support queries. Key contact for enhancement and integration queries.|
|Matthew Smith||live @ UCL Service Owner||Information Services Division||Responsible for the service as a whole, including the support mechanism.|
|Tom Crummey||live @ UCL Business Service Owner||Electrical Engineering||The Business Service Owner principle role is to represent your views of the service and hold ISD to account for delivering the service|
Local IT for departments
If you are an IT manager and wish to add your local support contacts here then please make contact.