Connecting to Print@UCL using a standalone Windows computer

This guide will explain how to enable your standalone Windows computer to print to a Print@UCL device.

Are you here because you've recently changed your password and lost your print connection?

To reconnect, you can either:

• follow the instructions below which explains how to reinstall the printer driver OR
• if you are a user of Windows 10 or newer, you can update your UCL password using the Windows Credential Manager.

This guide is aimed at...

• Staff
• Students
• IT Administrators
• SLMS staff
• Researchers

Before you start...

• You will need a computer running Windows 10 or 10 connected to the UCL network or eduroam Wi-Fi.
• A UCL ID card and user ID
• Ensure you have deleted any other old Print @ UCL print queues. To do this go to the Windows Start menu, click on Devices & Printers, right click on the old print queue and click Remove device.
• Please Note: Print @ UCL does not currently work with Microsoft Edge.  Please choose an alternative web browser in order to print.

Instructions

1. Open windows explorer and type: \\print.ucl.ac.uk\ in the address field and press enter. Please note you must be connected to the UCL network in order to connect to the server.

Fig 2 - Windows explorer address bar

2. You should then be asked for a username and password. This is your UCL ID and password (same password you would use to connect to UCL email).

Important: Ensure that the UCL ID is typed in the following form:

Username – ad\<your UCL userID> e.g. ad\uczaxxx

Password - <Current UCL Password>

Under the username and password boxes, there is a check box for remembering credentials - please tick this box.

This is so that you do not need to go through this process again, every time you restart your machine.

3. You should now see a window appear with printer choices.  Please select the print-ucl queue. Right-click the printer icon and select Connect. This will add the printer to your local device and download the driver.

Fig 4 - Connect to print-UCL queue

This method has been tested on: Windows 10 and 11 operating systems.

Note: When you change your UCL password, you will lose your connection to the printer. You will need to follow these steps again to re-install it.

Set the Print @ UCL queue as your default printer

1. Right click on the print-UCL queue on the Devices & printers screen
2. Click Set as default printer

Fig 5 Set default printer

Related guides & other info

• How to print
• Change print settings

Help & Support

• Print @ UCL troubleshooting
• For further help and assistance you will need to contact the IT Services.