Information Services Division


Connecting to Print@UCL using a standalone Windows computer

This guide will explain how to enable your standalone Windows computer to print to a Print@UCL device.

Windows logo…

Are you here because you've recently changed your password and lost your print connection?

To reconnect, you can either:

  • follow the instructions below which explains how to reinstall the printer driver OR
  • if you are a user of Windows 7 or newer, you can update your UCL password using the Windows Credential Manager.

This guide is aimed at...

  • Staff
  • Students
  • IT Administrators
  • SLMS staff
  • Researchers

Before you start...

  • You will need a computer running Windows 7/8 or 10 connected to the UCL network or eduroam Wi-Fi.
  • A UCL ID card and user ID
  • Ensure you have deleted any other old Print @ UCL print queues that reference print.ad.ucl.ac.uk. To do this go to the Windows Start menu, click on Devices & Printers, right click on the old print queue and click Remove device.
  • Please Note: Print @ UCL does not currently work with Microsoft Edge.  Please choose an alternative web browser in order to print.


1. Open windows explorer and type: \\print.ucl.ac.uk\ in the address field and press enter. Please note you must be connected to the UCL network in order to connect to the server.

Windows 7 print window…

Fig 2 - Windows explorer address bar

2. You should then be asked for a username and password. This is your UCL ID and password (same password you would use to connect to UCL email).

Important: Ensure that the UCL ID is typed in the following form:

Username – ad\<your UCL userID> e.g. ad\uczaxxx

Password - <Current UCL Password>

Under the username and password boxes, there is a check box for remembering credentials - please tick this box.

This is so that you do not need to go through this process again, every time you restart your machine.

3. You should now see a window appear with printer choices.  Please select the print-ucl queue. Right-click the printer icon and select Connect. This will add the printer to your local device and download the driver.

connect to print-UCL queue…

Fig 4 - Connect to print-UCL queue

This method has been tested on: Windows 7, 8 and 10 operating systems.

Note: When you change your UCL password, you will lose your connection to the printer. You will need to follow these steps again to re-install it.

Set the Print @ UCL queue as your default printer

  1. Right click on the print-UCL queue on the Devices & printers screen
  2. Click Set as default printer


Fig 5 Set default printer

Related guides & other info

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