UCL Human Resources


What are the Ways of Working?

The UCL Ways of Working for professional services is a behavioural framework, designed to support colleagues to be successful and happy at UCL through sharing expectations around how we work.

The nine Ways of Working are clustered around three central themes:

UCL Ways Wheel

Ways of Working wheel

The UCL Ways Wheel shows the central themes and the nine Ways of Working.

UCL Ways Descriptors provide more detail on the nine ways of working. 

The UCL Ways Supporting Indicators give examples of typical behaviours that support the nine Ways of Working. These reflect different grades and can be used in activities such as recruitment or team-building.

The UCL Ways Development Indicators provide in-depth examples of typical behaviours at each grade that can hinder the nine Ways of Working, and suggestions for development to keep on track. These indicators can be used for activities such as appraisals  and personal/ professional development.

UCL Ways descriptors 

Personal excellence

CommitmentWe are persistent in our shared commitment to our goals, our overall mission, and to taking care of ourselves, our students and each other.
Outstanding serviceWe take pride in delivering a positive and proactive service to our colleagues and communities, striving for high quality outcomes and smarter ways of working. 
IntegrityWe insist on honesty, inclusion and respect for each other inline with UCL's core values, recognising excellence in different forms. We take full accountability for our actions and leading by positive example.

Working together

CommunicationWe communicate with intention and clarity, building strong relationships - listening and responding with fairness and compassion.
Collaboration We work creatively in empowered cross-functional teams and partnerships, where we build trust and recognise each other's contributions.
Shared LearningWe create learning-focused working environments, where we ask challenging questions, encourage respectful inquiry, seek continuous improvement and development, and value constructive feedback

Achieving our mission 

VisionWe know why our work is important, and we respond to the 'bigger picture', drawing out opportunities through being ambitious, united and forward-thinking. 
Innovative PracticeWe review our practices and innovate where necessary to use our resources effectively, to achieve our long-term aims and support our objectives. 
OwnershipWe understand our responsibilities for delivering timely and effective outcomes, which we achieve through decisive, clear strategies, and well communicated consultative plans.