UCL Human Resources


Property Maintenance Operative Level 2 apprenticeship

This apprenticeship provides an opportunity to develop your Property Maintenance skills.

This apprenticeship provides an opportunity to develop your knowledge skills and behaviours to develop and pursue their career in wide range of sectors and industries that include working with/in properties across the housing, healthcare, social care, hospitality, education, commercial, leisure, retail, and private and public sectors, require maintenance to keep them in a safe working condition, and to optimise their quality or performance.

What is it?

An apprenticeship is an opportunity to develop your knowledge, skills and behaviours and/or upskill yourself to meet the professional needs of the department whilst in full time employment. As a new employee to UCL as an apprentice you would join on the apprentice salary scale, as a current UCL staff member you remain on your current contract and salary scale. 

UCL, has 11 facilities, with over 14,000 staff catering for over 45,000 students, Apprenticeships offer great opportunities to grow and develop the skill sets within the team in professional services, technical community, and academic roles. 

The Property Maintenance Operative apprenticeship standard is over 24 months period of learning and 3 months towards End Point assessment which will provide the opportunity to learn and practice the skills being developing to the standard required and to be met, to achieve the apprenticeship at the appropriate level. The current training is provided in weekly face to face session on the provider site.  

The broad purpose of the occupation is to conduct the general day-to-day maintenance required to keep a range of properties in a good state of repair. Property maintenance operatives conduct routine maintenance tasks, and minor planned and responsive repair works, using a broad range of fundamental trade skills including carpentry, joinery, plumbing, plastering, brick and block work, external works and associated finishing trades including tiling, painting, and decorating. Operatives use a wide variety of hand and power tools, materials, components, fixtures and fittings, ensuring work that is carried out is compliant with health and safety requirements, and meets building safety regulations and legislation. This requires them to know and understand the key principles of buildings and their construction, the range of building services that support a buildings operation, including electrical, plumbing, plant, safety systems and equipment, the techniques, and processes to prevent damage. Operatives are also keenly aware of the limits of their own competence, and will respond appropriately to, and report faults and defects to, others as necessary. Increasingly, property maintenance operatives are required to support in the optimisation of building performance and minimisation of environmental impact; operatives now need to record and report building information digitally, and consider sustainability and environmental choices, such as the use, recycling, and disposal of materials and components, in order to achieve net-zero carbon emissions.

In their daily work, an employee interacts with other maintenance staff, specialist trades people and the staff that work within or the students’ residents that occupy buildings. Property Maintenance Operatives assist in the location of the repair works to be carried out, and to obtain further information and clarification as required, using a range of information gathering and communication techniques, whilst recording and reporting information in a variety of ways, including using digital technologies. Operatives will be required to work inside and outside of buildings including the grounds conducting maintenance and repairs to properties, including to external drainage, brick and blockwork, glazing, fencing and groundworks.

An employee in this occupation will be responsible for performing planned maintenance and responsive repairs to properties, maintaining a high level of quality to the works they complete, providing maximum satisfaction.  Generally, operatives work alone, but receive their direction from their supervisor or manager who selects and allocates jobs relative to the skills and experience of the operative. 

Who is it for?

The apprenticeship programmes are suitable for school or college leavers who have a keen interest in developing a career in Property maintenance or as an introduction to the construction/maintenance trades. This may also be suitable for career changers or graduates who wish to pursue a more practical career in a Higher Education institution.
Funding for the training is through the apprenticeship levy and there are specific eligibility criteria, that applicants need to meet, which includes residency status in the UK. 

We expect all applicants to have a minimum Level 4 (grade C, equivalency) or above in GCSE English and maths.

You will be fully supported throughout your apprenticeship by your line manager, a mentor, the HR apprenticeship team, and the training provider coaches.

The aim of the programme is to prepare you for a long-term career at UCL. You will be supported in making applications for permanent roles where applicable before the end of the apprenticeship.

Career progression pathways and opportunities can be seen on the Institute for Apprenticeships and Technical Education (IfATE) occupational maps

How do I apply?

As an early career apprentice (someone new to UCL)

All our early career vacancies are advertised on the ‘Find an apprentice’ website. Also, on our UCL job page as well as on local job boards and with the training provider. All applications are managed on behalf of us by the training provider. 

Short-listed applicants will be invited to attend an interview in person.

We work closely with partners in Camden, Newham and neighbouring boroughs to provide opportunities to local residents and school/college leavers, who will also offer support for making an application. 

As a mid-career development apprenticeship

It is important to have an initial discussion as part of your appraisal career conversation or directly with your line manager and agree the apprenticeship standard, and level meets the departments, and your development needs as well as identifying the opportunity to meet the outcomes through the duration of the learning period. You must both have a good understanding of the content of the apprenticeship, the benefits and commitment required to successfully complete the apprenticeship. 

For the level of apprenticeship, you would need to show that by completing the apprenticeship you will be gaining a significant level of knowledge and skills which will help qualify you to do the job. 

Where there is a pilot cohort, please complete and submit an expression of interest for further information to be shared with you and your line manager. 

For individuals interested in the apprenticeship or as a manager for their staff please contact me directly u.sadiq@ucl.ac.uk to arrange a meeting and next step.