• Item 11: The CRT conducts a comprehensive assessment with all service users accepted for CRT support
• Item 12: The CRT provides clear information to service users and families about treatment plans and visits
• Item 13: The CRT closely involves and works with families and wider social networks in supporting service users
• Item 14: The CRT assesses carers' needs and offers carers emotional and practical support
• Item 15: The CRT reviews, prescribes and delivers medication for all service users when needed
• Item 16: The CRT promotes service users' and carers' understanding of illness and medication and addresses concerns or problems with medication
• Item 17: The CRT provides psychological interventions 
• Item 18: The CRT assesses and addresses service users' physical health needs
• Item 19: The CRT helps service users with social and practical problems
• Item 20: The CRT provides individualised care
• Item 21: CRT staff visits are long enough to discuss service users' and families' concerns
• Item 22: The CRT prioritises good therapeutic relationships between staff and service users and carers
• Item 23: The CRT offers service users choice regarding location, timing and types of support
• Item 24: The CRT helps plan service users' and service responses to future crises
• Item 25: The CRT plans aftercare for all service users 
• Item 26: The CRT works to provide acceptable ending of care for service users and families