Services - UCL

Student Centre

The Student Centre exists to answer your questions and assist you in aspects of your student life not connected with the teaching and assessment of your programme of study, including for example:
• Pre-enrolment and enrolment
• Tuition fees and funding
• Graduation ceremonies

They can also provide you with forms such as statements of student status etc.

Welfare Services

You can find a full and up to date list of support services and contact details online at  www.ucl.ac.uk/current-students/support

 The services offered include
• Health and dental services
• Disability services
• Counselling services
• Careers support

Out of Hours Support

UCL Student Support and Wellbeing is working in partnership with Care First (www.ucl.ac.uk/current-students/support/wellbeing/care-first) to provide you with out of hours support and information helpline.

Care First can be contacted on 0800 174 319 as follows: Monday to Friday from 5pm to 9am; at weekends; and during Bank Holidays and College closure periods. You will be required to provide your name and UCL Student Number in order for a Care First specialist to be able to assist you.

Nightline’s (www.nightline.org.uk) volunteers are students themselves and can offer confidential listening, support and practical information service from 6pm to 8am during term dates. Nightline can be contacted on the following: Phone 0207 631 0101 / Email listening@nightline.org.uk / Skype Phone londonnightline / Skype Chat chat.nightline / Text (new) 07717 989 900.

Support 24/7

The Samaritans (www.samaritans.org) offer support 24 hours a day, 365 days a year and you can contact them to talk about anything that’s troubling you, no matter how large or small the issue. The Samaritans can be contacted on 116 123.

Emergency Support

In an emergency, always phone 999 or make your way to the Accident and Emergency Department at your local hospital. The closest Accident and Emergency Department to UCL is at University College Hospital (www.uclh.nhs.uk/PandV/emergency/Pages/Home.aspx) located on Euston Road.

UCL Services for Students You Should Know About

UCL has a range of support services available to students, both centrally and within your department - 14 student services you should know about
UCL Current Students website – Support pages
Advice on some problems commonly experienced by students – Student information pages

UCL Union

As a registered student at UCL you are automatically a member of UCLU which is in place to provide you with a range of services to support and help develop skills and interests while studying at UCL. This includes:

• Clubs and societies
• Bars, cafes and shops
• Sport facilities
• Opportunities for campaigning or volunteering
• Help and advice through the Rights and Advice Centre; and
• A wide variety of events and activities.

 Please consult UCLU if you have any queries relating to issues such as housing or  immigration.