UCL Information Services Division


Email & Calendar Services

The email and calendar service is called live@UCL. Find out here how to use the service and get help.

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Click on one of the links below to access information and how-to guidance





Help & Self-service Resources

Top queries

What is my email address?
What is the difference between my live login ID and my email address?
How do I change my email address to include my preferred forename?

Further help

Email & Calendar News and Related Information

Email message sent in error

Last Thursday (21 July) an email was sent to all UCL staff from ISD about the Lecturecast service. The email was sent in error. We would like to apologise for this email and the subsequent reply to all messages that it initiated. The email should have been sent to a much smaller number of staff users of the service.
Once we realised the error we took immediate action to stop any further spread of the message and we have now shut down this email distribution group.
We are reviewing our processes for email list generation, locking down of email distribution groups, and the sign off of wide distribution emails to reduce the chances of this happening again.

Please accept our apologies for any inconvenience caused.

Published: Jul 25, 2016 11:41:12 AM

Fake British Gas email alert - 19 July 2016

This message is for UCL staff and students who have received an email with the subject “New gas & electricity bill” followed by your name or your name followed by “Your gas & electricity bill”.

Published: Jul 19, 2016 2:28:36 PM

Changes to UCL email routing and spam detection

Over the next few weeks ISD will be making changes to the way UCL email is received into Office365 and how spam detection and rejection is applied. In addition, there will be a change to the scanning and blocking of high risk attachments.

Published: Jul 6, 2016 10:11:06 AM

About the service

Download Office 365 Professional Plus

Microsoft Office 365

UCL students can obtain a copy of Office 365 Professional Plus at no cost. Office 365 includes the latest version of Word, Excel, PowerPoint, OneNote, and more.

You can install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad).

Read the instructions on how to obtain your copy.