Transforming Our Professional Services


Business Operations Services join the PS Hub

3 August 2021

The Business Operations Services team brings together support and administration colleagues from the Office of the Vice President for Operations to form a centre of support excellence in The PS Hub.

Photo of staff in the PS Hub

Effective from 2 August 2021 and following an extensive review of the current structure and service offering, VP Operations is aligning their administrative support functions to form a central Business Operations Service team within The PS Hub. 

As specialists in HR, finance, procurement, facilities coordination, diary management, office management, recruitment and EA & PA support, the PS Hub Business Operations Services team will deliver a connected and consistent approach to operational, executive and administrative services that are more evenly accessible to all VP Operation Divisions.  

In the interim this team will report into the PS Hub Automation & Operational Excellence Director, until the newly formed leadership role - Head of Business Operations Services – has been appointed. VP Operations divisions will continue to access support as they do today and will be notified if this changes in the future as the service evolves.

Through the creation of this team and this new way of working we aim to deliver: 

  • Better connected services
  • More fulfilling careers
  • Fair and equal level of services across central Professional Services 
  • More effective services resulting in a more satisfied UCL community
  • Transparent and consistent processes that are efficient and measurable
  • A future fit model to support UCL demand and growth 

Through streamlining of common services and processes, this change will enable the teams to build a strong foundation in delivering a high level of support and services, enabling central Professional Services to focus on UCL’s academic mission.  

More about the PS Hub

The PS Hub brings together key customer support and transactional services across a variety of centralised functions, including HR, Finance, Estates and IT. Our teams are committed to delivering high quality and efficient services and providing our customers with a great experience.

Find out more about PS Hub teams and the services they offer