Change my password (I have forgotten my password)

If you have forgotten your UCL password, this guide will show you what you need to do to reset it.

Before you start

You will need your UCL user ID.

If you already know that your phone is registered for password management you can jump straight to step 3:

1. Find out whether my phone is already registered for password management

It's easy to check whether you are registered for password management on your mobile phone...

2. Is your phone registered?

Steps to follow whether you have or haven't previously registered your phone:

3. Reset my password using a phone token

You need to get a code sent to your mobile phone before you can reset your password.

4. Visit the ISD IT Services (help desk)

If you are unable to reset your password online then you will need to visit the IT Services (help desk) in person.