Visitors may request items from store on the same basis as other readers. There is no charge for this service.
We advise visitors to request the material they require prior to their visit. This can be done via the store request form. Requests can also be submitted in person at any library Enquiry Desk. However, it should be noted that all items take 24 hours to arrive from our Essex store, Monday to Friday.
Requests will be available for collection between 3 p.m. and 4.30 p.m. the next working day depending on which site you have chosen for pick-up. All library site locations and directions can be found on our website.
All items will be held for one week. We are happy to extend the holding period providing we are contacted by the reader.
When submitting a request please leave either a telephone number or email address where you can be contacted. If there is a problem with the retrieval of your request we will endeavour to contact you prior to you visit.
Visitors may need to arrange to get a reading ticket when they come in to consult the item. We advise readers to check the access policy with our Membership Services prior to visiting the library. A membership fee is charged in some circumstances.
If a visitor has to make a special journey to reach the Library they are advised to contact the Stores Service first to ensure that the material has been retrieved by emailing firstname.lastname@example.org or phoning 020 7679 7971.