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LCCOS Customer Service Excellence recognised
28 July 2023
Library, Culture, Collections and Open Science (LCCOS) has been reaccredited for Customer Service Excellence (CSE).
LCCOS were judged to be fully compliant in all 57 criteria for the CSE Accreditation, and received Compliance Pluses in 24 criteria (an increase on 20 last year) of the award, including the following:
- Identifying hard to reach and disadvantaged groups and individuals and developing services in response to their specific needs;
- Working with our customers to continually improve services through regular feedback campaigns;
- The library’s “Find your favourite library” campaign consisting of a series of TikTok videos and student reviews. The campaign raised awareness of the range of library spaces across UCL.
To gain Compliance Plus an organisation must show that it has exceeded the standards expected or “demonstrated exceptional practice or can be used as an exemplar for others within or beyond your sector”.
Peter Dennison, Head of Customer Service, said:
“This is an outstanding result which is testament to the hard work that all colleagues put into maintaining our high standards of customer service within LCCOS”.