Information Services Division


Student training booking FAQs

How do I use the student training booking system?

All remaining course dates for the current term are displayed.  If you are interested in a course, click on it and a window will pop up.  In this pop-up window, you can see details of the course and which dates it is running on at the very bottom.
Choose the date and time that suits you, and add the course to your basket.  Repeat for any further courses you want to book.  When you are ready to complete your booking just log in using your UCL username and password, and follow the link which says complete your booking.  You must complete your booking (or 'checkout') or you won't have a place on the course.

What happens next?

You will receive an email within a few minutes, which will either confirm your place or tell you that you have a place on the waiting list

If you have a confirmed place

A place will be held for you.
If you do not wish to keep your place, you can cancel it by logging in to the booking system.  If you do not cancel your place and do not attend the training course, you risk being blacklisted, which may mean you being barred from training in the future If you have a place on the waiting list

We will contact you by email as soon as a place comes free
If we do not contact you before the course date, you do not have a place on the course.
If you do not receive a place, we may contact you should we organise another session of your chosen course.  However the best way to keep informed about new dates is to enrol on our Moodle course.
IF YOU DO NOT RECEIVE AN EMAIL within 10 minutes, there has been a problem with your booking. Please try again. If you continue to have problems, please contact us.

What if there are no suitable dates or no dates available for a course I want?

We publish new dates on the first week of each term and we may also release new dates at other times.  The best way to keep informed about new dates is to enrol on our Moodle course.

How do I cancel my booking?

  1. Log in to the site using your UCL user ID and password
  2. Click on 'Manage Bookings Record'
  3. You will then see a list of your bookings and can cancel the ones you do not wish to attend

Do all courses run as scheduled?

No, unfortunately we are sometimes unable to run courses because of staff absence or issues with the room or equipment.  This may be at short notice or may even occur on the day (for example in the case of technical difficulties with the computer equipment).  If this happens we will always contact you as soon as we can to let you know.  If a course has to be cancelled at short notice we will make all attempts possible to rearrange the course subject to room and trainer availability. 

Am I eligible to attend?

You can attend our training courses if you have:

 - A UCL user id and password to log into Moodle and other UCL IT services
 - A valid UCL ID card to access UCL buildings

Who do I contact if I have problems with the website?

Email isd-digiskills@ucl.ac.uk describing the problem. It's helpful if you can include your UCL user ID, the browser you were using and what you were trying to achieve.

How do I make sure I am notified about new courses and events?

The best way to keep informed about new dates is to enrol on our Moodle course.