User story feedback on Research Facilitation. "... the team were extremely fast in responding and setting up our site for us."
Summary: Initially a request for the Data Safe Haven, I visited Paul several times to facilitate relevant options from the Information Governance team, and then the Common and Infrastructure Applications team, to attempt to arrive at a solution. Paul evaluated the options and confirmed that his teams have been provided 1.5TB Sharepoint storage, meeting their requirements and so completing the provision.
Q1. Briefly, what were the queries or requirements you contacted us research facilitators about?
We needed a safe platform to store data anonymously and with options to share only part of our data with others of our choosing.
Q2. How far do you feel the applications / tools / services / advice we provided you with meet with your requirement?
Once the machinations of Sharepoint are learned, it is a very useful system for storing data and sharing with others (whether inside or outside our group at UCL). The applications actually exceed our requirements currently, but we are using Sharepoint more and more so it is good to know that there are further options for controlling our data. The advice we received was excellent and the team are very knowledgeable.
Q3. If you were recommended tools or services (e.g. Data Safe Haven, Sharepoint), how effective was our facilitation service in providing you information and getting your accounts?
After we confirmed that Sharepoint was the service we desired, the team were extremely fast in responding and setting up our site for us. When we asked for help in showing us how to use the site efficiently, a member of the team arranged to come to our office and help us get everything sorted, on more than one occasion.
Q4. What differences, if any, do the recommended IT tools / services make to your research work compared to before you used such tools / services?
We now have confidence that our data will not be lost if a laptop or storage device crashes and it is also very beneficial and convenient to be able to access our data remotely.
Q5. What suggestions do you have for research IT service facilitators to improve on for a very similar request?
Perhaps providing a way for some users to see how much storage space is left (or having a storage bar on top of a folder).