Information Services Division


User stories feedback: Joanne Fung, Eastman Dental Institute: Information Governance

User story feedback on Research Facilitation. "The response from the support team was fast and we had the necessary amount of space in no time."

Summary: Joanne contacted us in August 2018 seeking guidance on collection and analysis of potential identifiable data, and use of graphic in her participant questionnaire, as part of her PhD research. Jack Hindley and I met with her and her supervisor. The design of her research does not ask for or process types of data considered identifiable. We provided information about contacts and training resources available in UCL on use of graphic in Moodle.


August 2018

Q1 What is the title of your research project?

Backup for Cortexlab data.

Q2 Briefly, what were the queries or requirements you contacted us research facilitators about?

We needed 230TB of storage for backing up our data.

Q3 What suggestions do you have for Research IT Service facilitators to improve on for a very similar request?

Would be great to have the network speed at 10Gb/s.Connecting via SSH to the RDS server via SSH takes you by default to the home directory of the user that is connecting. It will be good to have a “project user” which has as home directory the project folder. In this way, we could connect directly from our NAS servers to the project folder and use rsync. 
We are using cifs for now, that works without extra scripting.

Q4 How far do you feel the applications / tools / services / advice we provided you with meet with your requirement?

The network speeds were too low initially but it the problem was promptly dealt with by the support team. We are very happy with this arrangement.

Q5 If you were recommended tools or services (Research Data Services, Data Safe Haven, etc.), how effective was our facilitation service in providing you information and getting your accounts?

The response from the support team was fast and we had the necessary amount of space in no time.

Q6 What differences, if any, do the recommended IT tools / services make to your research work compared to before you used such tools / services?

It is comforting to have an extra backup set of our data.