Information Services Division


UCL Directory: Change your email/computer account details

This guide is aimed at:

  • Staff

Before you start

You should only have one personal UCL account and this should be associated with a 'friendly' email alias usually: firstname.surname@ucl.ac.uk (students will also have their year of enrolment in their alias).


How do I change my e-mail address?

Contact the IT Services to request a new mail alias. Keep in mind that not all combinations of first/last name and/or initials will be available as they may have been in use already.

Unfortunately, if you have more than one directory entry (for different departments), it's not possible to set different addresses for each - only the preferred address will be used.

I seem to have more than one account. How do I delete the other account?

Having multiple accounts attached to a single UPI record can cause problems. If you accidentally have ended up with two, contact the ISD IT Services, specifying which account you prefer to keep so that the other account can be closed.

Please quote the user ID that you'll find on the Directory Preferences and Changes page.

Related Guides and other info:

Help and support

Contact the ISD IT Services.


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Please note: This form is only to provide feedback. If you require IT support please contact the IT Services Help desk. We can only respond to UCL email addresses.

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