How to login to Desktop@UCL Anywhere using Chrome

This guide will show you how to log in to Desktop @ UCL Anywhere remote access service when using Google Chrome.

This guide is aimed at...

• Students
• Staff

Before you start...

You will need:

• Your UCL user ID and password
• An internet connection
• A computer, tablet or smartphone running the Google Chrome web browser

Instructions

IMPORTANT For the best user experience it is strongly recommended that you install the Citrix Workspace before logging into Desktop @ UCL Anywhere for the first time.  Once installed please follow the guide below.  You will only need to do this once and the Citrix Workspace app will automatically be used in the future.

If you already have an older version of the Citrix Workspace/Receiver installed you may have logging in issues.  It is therefore recommended you update to the latest version before logging in for the first time.

1. Once Citrix Workspace is installed enter this web address into your web browser - My Desktop.

Fig 1 - Desktop @ UCL Anywhere Login Screen

2.  The first time you login you may initially be presented with a screen similar to the one below:

Fig 2 - Welcome to Citrix Receiver screen on Chrome

3. Click Detect Receiver.  You will be presented with a dialogue box detailing an 'External Protocol Request' as shown below.

Fig 3 - Chrome External Protocol Request Dialogue Box

4. Check Remember my choice for all links of this type and click Launch Application.

5. Chrome will now attempt to detect your Citrix Receiver and you will see the following screen.

Fig 4 - Chrome detecting Citrix Receiver Screen

6. Click Already installed.

Note: If you click Already installed when you have not installed the Citrix Receiver you will receive an error message.  Please ensure you have installed the Citrix Receiver first.

7. The first time you logon with the Citrix Receiver Chrome will download the ICA connector.  Right click the download and select Always open files of this type.

Fig 5 - Chrome ICA File download

8. Now click the download and your Desktop @ UCL anywhere session will open.

Note:  If you delay launching the ICA file for too long you will received an error message as shown below.

Fig 6 - Unable to connect errors on chrome

If this happens just click OK on both errors and re-connect by clicking the Desktop @ UCL Anywhere icon on the StoreFront.