Information Services Division


Adding a shared mailbox to the 'From' field in Outlook 2016 for Windows

Shared mailboxes allow a group of users to view and send email, and share a calendar from a common mailbox.

If your mailbox has been set up and opened then this guide will explain how to add it to the 'From' field so that you can send an email from your shared mailbox

Before you start...


Setting the 'From' field to send messages from the shared mailbox

1. Compose a new email. If the From field is not already visible (above the To:.. field) select Options > From within the new email window.

Fig 1. Select 'Other E-mail Address' in the 'From' field

Fig 1. Select 'Other E-mail Address' in the 'From' field
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2. Select the From field > Other Email Address... When prompted enter the Display Name or email address of the shared mailbox and select OK. When the From field is selected this should now display the email address of the shared mailbox as an available option.

Fig 2. Send from Other E-mail Address window

Fig 2. Send from Other E-mail Address window
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The new message window can now be closed. If prompted to save the message as a draft select No, as the ‘From’ setting has already been applied.

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