The purpose of this initiative is to provide centralised services that aid laboratory and core facilities.
Overview
The initiative aims to provide a range of centralised services, supported by the necessary infrastructure, that aid laboratory and core facility function and are flexibly responsive to the requirements of researchers and stakeholders.
Goals
- Establish a service level agreement for each service component that sets out the required standards and which responds flexibly to customer feedback.
- Ensure that regulatory and safety considerations are employed and promoted for all central service requirements in the dual hub.
- Standardise guidelines and process flows for all centralised services, including service and performance management data collection and their subsequent analysis.
- Enable flexible access to core infrastructure services via an online booking solution, where appropriate.
- Consolidate the necessary infrastructure, equipment and expertise to form centralised facilities and associated laboratories.
Benefits
- Cost savings on laboratory processes associated with autoclave processing, glass wash, laboratory and equipment sterilisation.
- Operational efficiencies created by standardising operating procedures and establishing service level agreements for all core infrastructure services.
- Cost savings on outsourcing requirements for laboratory and equipment VHP sterilisation.
- Built in performance management processes to incrementally improve service offerings and allow service evolution to better meet the needs of end users.
- Reduced expenditure on equipment maintenance and repair costs by restricting access to high value items of equipment to trained and dedicated technical personnel.
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