UCL Human Resources


Grievance Policy

The process for resolving a work related complaint.


Policy and procedures to address concerns or complaints regarding a person’s work, working relationships or the working environment.  It is anticipated that most concerns will be resolved informally, however if it is considered that concerns have not been addressed adequately, a formal grievance may be raised.

The policy sets out the framework to ensure that where there is a problem, it is dealt with promptly, fairly and consistently.

Contents include

  • Arrangements during Covid19 pandemic and beyond
  • Purpose
  • Scope
  • Complaints involving students
  • Definitions
  • Policy
  • Principles
  • Stages
  • Informal resolution stage
  • Formal grievance stage
  • Appeals
  • Monitoring and review

Who should read this policy

  • All staff


Associated documents

Last updated: Friday, October 6, 2023