UCL Ear Institute


Counselling for Hearing Healthcare Professionals

Dates: This course runs in UCL Term 2, Monday afternoons 2 - 5pm over 10 weeks. Commencing Monday 13th January 2020.
Course Director: Lucy Handscomb


This 10 week, highly interactive course aims to enable practitioners at all levels to improve the quality of their day-to-day interaction with patients/ clients and their families through the use of good counselling skills. Participants will learn about and practice key counselling skills such as active listening, reflection and effective use of questioning and challenging and there will be ample opportunity to discuss tricky situations. Some basic training in cognitive behavioural therapy will also be provided.

Who this course is suitable for:

The course is suitable for clinicians at all levels who work with people who have hearing loss, including:

  • audiologists
  • hearing therapists
  • hearing aid dispensers
  • ENT nurses and doctors

You should have some experience of working with adults with hearing loss. You don't need to have any previous training in counselling.

Course themes:

Each week the course focuses on a different topic. Topics will include:
Different approaches to counselling
Verbal and non-verbal listening skills
Evaluating one’s own performance as a counsellor
Questioning and challenging techniques
The basic principles of cognitive behavioural therapy
Working with people in distress
How to use counselling skills in audiological practice
Working within professional boundaries
Recognising when onward referral is needed

Teaching and structure:

Teaching is through short lectures, whole class discussion, video clips and role play.
You'll be expected to discuss your own clinical experience in class.
Sessions are led by a hearing therapist with additional input from a clinical psychologist.

Learning Outcomes:

By the end of this course you should be able to:

  • use a range of verbal and non-verbal listening skills with confidence
  • use questioning and challenging techniques in a helpful manner
  • critically evaluate their own performance as a counsellor
  • describe the principles of cognitive behavioural therapy
  • discuss the use and relevance of counselling skills in audiological practice
  • recognise when onward referral is needed

Certificates and accreditation:

You'll receive a certificate of attendance if you attend at least 8 of the 10 classes.


Cost of Masterclass£580

The masterclass can only be booked as a full course (i.e. there will be no 1 day, 2 day etc options).

  • Payment via UCL Store must be made at least 2 working days before the start of the course
  • In order to secure your place using a purchase order, these must be received at least 3 weeks before the start of the course

NB: Your place on the course is not secured until payment has cleared


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