Frequently asked questions

If you were enrolled in an undergraduate or postgraduate degree course at UCL for 100 days or more, you are eligible for all alumni benefits, including:

• Alumni account
• Email for life
• E-journal access

If you completed the UCL Summer School, you can apply for associate alumni status by emailing alumni@ucl.ac.uk

If you undertook an intercollegiate course, elective or sabbatical role, unfortunately, you do not qualify for alumni status.

Your alumni ID is a reference that can be found at the top of any mailings from UCL, beginning ‘8-‘ followed by 8 digits. If you have not received emails from us or cannot find this information please contact us quoting your date of birth and we will email your ID to you directly.

You may have a shorter alumni number from several years ago. To convert this to the new form simply add a prefix of 8-10, 8-100, or 8-1000 to create your new alumni ID. For example, 53775 is now 8-10053775.

You can access e-journals through the alumni e-journal access portal, which can be found under the benefits and services tab to the left of this page. To log in you will need to use your credentials as registered for the alumni website. Resetting your password on the alumni website will reset your password for the e-journals.

UCL has recently changed the UCL Alumni email for life service for alumni who began their course in or after September 2009. If you haven’t received any communications from us regarding this, please let us know by emailing alumni@ucl.ac.uk

More information about this transition can be found on the Changes to UCL email service for alumni page. In the meantime, if you need assistance accessing your UCL email account, please see below.

If you enrolled at UCL post-September 2009 you will still have access to your UCL inbox for life. To reset your password please access OneDesk IT Support and open a ticket using MyServices.

You can log in to your UCL email through UCL Outlook.

Unfortunately, if you enrolled before this time we cannot offer you an extension to your student account. However, you are eligible to create a UCLMail account through your UCL alumni account. For more information see the Email for Life section. If you are having trouble logging in to your UCLMail account or have any other queries regarding your account please email help@uclmail.net

From 27 March 2023, changes were made to the licences granted to alumni for Microsoft 365 products. From this date, Microsoft 365 licences for alumni who have no other active association with UCL will be changed to give access to email only. Any other Microsoft 365 online services and data, such as OneDrive, will no longer be accessible from alumni accounts.

If you wish to retain access to data, you must follow the necessary steps to ensure that your data is not deleted. Find out more about alumni licensing for Microsoft 365.

By registering for a Library Card online, alumni can visit UCL Libraries and use study space for free without needing to book a desk. Alumni can also borrow up to 5 books at a time from the Library for £50 per year.

For more information, please visit the library membership page.

For transcript enquiries, please see the UCL transcripts page.

For new certificates or other certificate queries, please see the UCL degree certificates page.

For a proof of study, please contact studentstatus@ucl.ac.uk with your date of birth.

For all academic reference requests, please email your department directly.