Other Resources
This page highlights the advice, training and support available via helpline, web and e-mail.
Internal, external, general and downloadable resources...
- Internal Resources within UCL (below)
- External Resources outside UCL
- Downloads/Links
INTERNAL RESOURCES
Accommodation (UCL Residences Office)
E-mail: residences@ucl.ac.uk
Telephone: 46322
Adviser to Women Students
"Students may face financial, personal or emotional difficulties during the course of their studies. While, often, the Personal Tutor might be the best person to approach, some women students might prefer to speak to a woman member of staff outside their own Department. The UCL Adviser to Women Students is especially concerned with the welfare and social needs of women at UCL. The Adviser is pleased to see any woman student to discuss any problem, be it academic, social or personal; and is available at any time for individual consultations."
Dr. Helen Richards, Faculty of Life Sciences
Email: h.richards@ucl.ac.uk
Tel: 40884/2
Careers Advice
"The dedicated provider of careers advice, events, jobs and information services for the UCL community."
Email: careers@ucl.ac.uk
Tel: 020 7554 4566
Dean of Students
"My role is to coordinate all aspects of student welfare across UCL. I hope that these web pages will point you towards all of the support services available to students as providing up to date information about welfare issues affecting all UCL students."
Email: dean.of.students@ucl.ac.uk
Website: www.ucl.ac.uk/dean-of-students
Tel: 020 7679 4545 / Internal Extension: 24545
UCL Disability Services
Email:disability@ucl.ac.uk
Tel & Minicom: 32779/31343
Website: www.ucl.ac.uk/disability/
Dyslexia Assessment & Support Centre
Tel: 020 7679 4223, or Internal Extension 24223
Appointments: Email dyslexia@ucl.ac.uk
Website: www.ucl.ac.uk/disability/services/dyslexia-centre/
Disability IT Support Officer
Tel: 020 7679 2809, or Internal Extension 32809
Email: senit@ucl.ac.uk
Essay writing skills help
Web: www.ucl.ac.uk/calt/acp
Dr. Colleen McKenna, The Programme Leader,
Email: colleen.mckenna@ucl.ac.uk,
Tel. 020 7679 1937, or internal extension 41937;
Dr. Phyllis Creme,
E-mail:phyllis.creme@ucl.ac.uk,
Tel. 020 7679 1657, or internal extension 41657;
Anne McGee,
E-mail:a.mcgee@ucl.ac.uk,
Tel. 020 7679 5592, or internal extension 45592.
General Practice (Doctors' Surgery):
Gower Place Practice, 2nd Floor, 3 Gower Place
Tel: 020 7387 6306
Web: www.gowerplacepractice.nhs.uk/
Key skills at UCL
Information regarding key skills resources available to students, including access to Key Skills Handbook and also to Study Skills Grid providing links to a number of web-based resources for developing key skills relating to academic, self-management, communication and interpersonal skills:
Website: www.ucl.ac.uk/keyskills
Rights & Advice Centre (UCL Union)
The Rights & Advice Centre is a support service and a central point to obtain information and advice regarding welfare finance, academic issues and much more.
Website: www.uclunion.org/get-advice/
Email: uclu-right.advice@ucl.ac.uk
Tel: 020 7679 2998 or Internal Extension: 32998
UCL Student Anti-Harassment:
Web: www.uclunion.org/get-advice/anti-harassment.php
Student Support Advice Pages
Information and advice on some problems commonly experienced by students
Web: www.ucl.ac.uk/support-pages/information/
On-Line Student Support Group
Website: www.ucl.ac.uk/support-pages/
EXTERNAL WEBSITES & TELEPHONE HELPLINES
For use as a guide only.
-Telephone helplines with website addresses and email addresses where available.
(Note on telephone charges: 0845 numbers are generally charged at BT local rates, 0870 numbers are usually charged at BT national rates & 07### numbers can be high. 0800 & 0808 numbers are free)
Alcohol
AA
Tel: 0845 769 7555 (24 hrs)
Website: www.alcoholics-anonymous.org.uk
Al-Anon (families and friends of alcoholics)
Tel: 020 7403 0888
Website: www.al-anonuk.org.uk
Drinkline – a National Alcohol Helpline
Tel: 0800 917 8282
Bereavement
CRUSE Bereavement Care
-Day by Day helpline 0870 167 1677
Daytime Helpline: 0844 477 9400
Email: helpline@cruse.org.uk
Website: www.crusebereavementcare.org.uk/
www.crusebereavementcare.org.uk/AboutGrief.html
-Young Person’s Helpline
up to age 18 (mon-fri 9.30-5.00)
Website: www.rd4u.org.uk
www.rd4u.org.uk/interact/poems.html
Tel: 0808 808 1677
Bullying/Harassment
Bully OnLine
Website: www.bullyonline.org
BullyingUK (incl racist bullying and cyberbullying)
Website: www.bullying.co.uk
Email: help@bullying.co.uk
Facebook: www.facebook.com/BullyingUK
Huf Puf (a bullying helpline)
Tel: 020 8785 6299
Depression
Depression Alliance
Tel: 0845 1232 320
Email: information@depressionalliance.org
Website: www.depressionalliance.org
Sort Out Stress
A site offering ideas and advice for dealing with stress.
Web: www.sort-out-stress.co.uk
Students Against Depression
With 'Information, Resources and Real Student Stories.'
Web: www.studentdepression.org
Disability
Disability Alliance – Rights Advice Line
Tel: 020 7247 8776
Web: www.disabilityalliance.org
Domestic Violence
National Domestic Violence Helpline
(Women’s Aid/Refuge)
Telephone: 0808 2000 247 (24 hrs)
Email: helpline@womensaid.org.uk
Web address: www.womensaid.org.uk
Male Advice & Enquiry Line
Tel: 0845 064 6800
Drugs
DrugWatch.com - information site
"DrugWatch.com is a comprehensive online medical database featuring information about thousands of medications currently on the market or previously available worldwide."
Website: www.drugwatch.com/
RELEASE - Drugs related helpline
Heroin Helpline & Legal Helpline: 0845 4500 215
Email: ask@release.org.uk
Website: www.release.org.uk
Talk to Frank
Drugs helpline 0800 776600
Textphone FRANK (For the deaf and hard of hearing) 0800 917 8765
Email: frank@talktofrank.com
Website: www.talktofrank.com
Eating Disorders
Eating Disorders Association Helplines (including Mens Issues)
Text-phone Service for people with impaired hearing.
Tel: 01603 753322 (8.30am-8.30pm M-F)
-Adult Helpline (over 18)
0845 634 1414 (10.30am-8:30pm M-F/1-4.30pm Sa)
Email: help@b-eat.co.uk
Website: www.b-eat.co.uk
-Youthline
Tel: 0845 634 7650 (4.30-8.30pm M-F/1-4.30pm Sa)
Youthline Text service 07786 20 18 20
Email: fyp@b-eat.co.uk
Website: www.b-eat.co.uk/YoungPeople/Home
for links to forum, live chat, MySpace TV.
WAP pages: www.b-eat.mobi
TOAST, The Obesity Awareness & Solutions Trust
Helpline 0845 045 02245
Email:obesity.helpline@toast-uk.org.uk
Website: www.toastuk.org.uk
Overeaters Anonymous
Tel: 07000 784985
Website: www.oa.org
Gambling
Gambling Therapy
A free online service for those adversely affected by gambling.
-Live Advice Helpline: where you can chat to an online advisor,
-Email: where you can discuss your via email (select language),
-Online Group Sessions: where discuss your concerns in various group sessions,
-Forums: where you can discuss your concerns with others in a similar situation (select language).
'Our Services include online advice and practical and emotional support for individuals through our helpline facility. Online support groups, a forum, and a database of useful resources are also available. All of these services are available to anyone with a gambling problem or those affected by gambling through someone close to them.'
Website: www.gamblingtherapy.org/en-GB/Default.aspx
GamCare
GamCare provides support, information and advice to anyone suffering through a gambling problem.
Netline: Talk live online to a trained advisor
Helpline: Ring 0808 8020 133 to speak to a trained Advisor (8am–midnight, 7 days a week)
Forum & Chatroom: a moderated chatroom where you can discuss, ask questions and offer advice.
Website: www.gamcare.org.uk/
General
London Nightline:
Available during term time, 6.00 p.m. to 8.00 a.m. every night of term.
Confidential listening and support and practical information for students. "Through the night, throughout term, we'll talk through whatever's on your mind"
Tel: 020 7631 0101
Free internet-based calls on Skype via www.nightline.org.uk
Email Listening: listening@nightline.org.uk
This is a new service following the same principles of confidentiality as the telephone helpline. They will strive to answer emails within 48 hours. However, if you wish to make immediate contact do use the telephone helpline above.
Website: www.nightline.org.uk
where you can also make FREE internet calls on Skype.
MIND
MindinfoLine 0845 766 0163 (9.15-5.15pm M-F)
Deaf or speech impaired enquirers use same number (BT Textdirect, add the prefix 18001)
Email: info@mind.org.uk
Website: www.mind.org.uk
Muslim Youth Helpline
Internet WebChat Hours: Mon-Fri 6pm-12am; Sat-Sun 12pm-12am
Email: help@myh.org.uk
Website: www.myh.org.uk
Tel: 0808 808 2008 (Mon-Fri, 6pm-12am; Sat-Sun 12pm-12am)
Post Care Self-Help Group
For adults who grew up 'in care,' including foster care, for all or some of your childhood. Meets first Monday of the month, 6.30-8.30 pm.
For more information conact Nina
Tel: 07944 204 389,
Email: ms_j_powell@hotmail.com
Web: www.careleavers.com
The Samaritans:
Available 24-hours
"Samaritans provides confidential non-judgemental support, 24 hours a day for people experiencing feelings of distress or despair, including those which could lead to suicide."
Telephone helpline: 08457 90 90 90
Email: jo@samaritans.org
Website: www.samaritans.org.uk
Saneline
Tel: 0845 767 8000 (1pm-11pm daily)
Website: www.sane.org.uk
Young People’s Consultation Service
(ages 16-30)
Free confidential Counselling (Tavistock Centre, 120 Belize Lane, London NW3 5BA)
Telephone: 020 8938 2337
Website: www.tavistockandportusn.nhs.uk/youngpeoplesconsultationservice
Health
NHS Direct
(health information & advice - interpreters available)
Tel: 0845 4647 (8 digits)
Website: www.nhsdirect.nhs.uk
Textphone: 0845 606 46 47
HIV/AIDS
Terrence Higgins Trust
THT Direct
Every day of the year someone from THT Direct is here to give you information and offer support. When we are closed you can access recorded information, or email us for help, at any time.
As well as providing information, advice and support during your phone call, we are a gateway to services within Terrence Higgins Trust and services provided by other organisations.
Whether you are living with HIV or newly diagnosed, are worried you have put yourself at risk of transmission or have an enquiry about HIV in general, we can help.
You can phone us on 0845 1221 200 between 10am and 10pm on Monday to Friday, and from 12 noon to 6pm on Saturday and Sunday.
Emails can be sent to info@tht.org.uk
Website: www.tht.org.uk
LGBT
London Lesbian & Gay Switchboard
Website: www.llgs.org.uk
Tel: 020 7837 7324 (24 hours)
London Friend
(Serving LGBT community- counselling/support/social)
www.londonfriend.org.uk
Helplines, 7.30-10pm.
General: 020 7837 3337 (daily).
Bereavement: 020 7837 3337 (Tuesday only)
E-talk: www.londonfriend.org.uk/etalk/
GMFA
The gay men's health charity
Comprehensive site encompassing news, courses, advice & information, support.
Website: www.gmfa.org.uk/
PACE
LGBT family & relationships
Tel: 020 7700 1323
Website: www.pacehealth.org.uk
E-mail: PACEHELPLINE@pace.dircon.co.uk
Monday 9.30-12.30 & Thursday 3.30-6.30
The Helpline offers family and relationship support over the phone and email to anyone in the UK who is dealing with issues related to being lesbian, gay, bisexual or transgender. Additionally a variety of professional or individual enquiries can be supported.
Call or email for support with any problems you may be experiencing. All calls and correspondence will be treated as strictly confidential, and will be dealt with by an experienced lgbt counsellor.
Phobia
Anxiety UK (formerly the National Phobics Society)
Website: www.anxietyuk.org.uk
Tel: 08444 775 774 (Mon-Fri, 9.30am-5.30pm)
Free Email support: www.anxietyuk.org.uk/emailsupport.php
Pregnancy
Care Confidential - Pregnancy & post-abortion helpline
Website: www.careconfidential.com
Helpline: 0800 028 2228
Local Centres: www.careconfidential.com/Centres.aspx
Online Advisor: www.careconfidential.com/Onlineadvisor.aspx
Relationship
TCCR - Tavistock Centre for Couple Relationships
Telephone: 020 7380 1975
Website: www.tccr.org.uk
Self-Harm
Bristol Crisis Service for Women
Website: www.users.zetnet.co.uk/bcsw
Helpline 0117 925 1119 (Interpreters available) (Fri&Sa 9pm-12.30am,Su 6-9pm)
National Self Harm Network
Telephone: 0800 622 6000
Website: www.nshn.co.uk
Email: info@nshn.co.uk
Self-Help
Improving Self-Esteem
Website: http://www.cci.health.wa.gov.au/resources/infopax.cfm?Info_ID=47
Waysforward - Demo service
Website: www.waysforward.com
Sexual Health
Sexual Health Information Line
Tel: 0800 567123 (24 hrs)
Young People's Sexual Health Website
Website: www.ypsh.net/sexualhealth/welcome.htm
"...you will find open and frank info on Sexual Health, Support, Services, Contraception, Emergency Contraception and a whole lot more."
Brook
Free & confidential info for under 25s
Helpline: 0808 802 1234
Website:www.brook.org.uk/contraception/what-if-something-goes-wrong
Sexual Abuse/Rape
Rape Crisis South London: Rape & Sexual Abuse Support Centre
National Freephone Helpline: 0808 802 9999
Counselling/Advocacy/Office: 020 8683 3311
Website: www.rasasc.org.uk
Email: info@rasasc.org.uk
Male Victims of Sexual Abuse or Rape: SurvivorsUK
0845 1221201 (M/Tu/Th 7-10pm)
Website: www.survivorsuk.org
Email: info@survivorsuk.org
Male Rape Support Association
Email: malerapemrsa@yahoo.co.uk
Tel: 07932 898274 (9am-midnight)
Rape & Abuse Line
Answered by WOMEN: 0808 800 0123
Answered by MEN: 0808 800 0122
Traumatic Stress
Traumatic Stress Clinic
Info: www.patient.co.uk/showdoc/26739047/
Telephone:.020 7530 3666
Victim Support
Victim Support (for victims of crime)
Telephone: 0845 30 30 900
Minicom or text telephone -for those with Hearing difficulties: 020 7896 3776
Website: www.victimsupport.com
Email: supportline@victimsupport.org.uk
DOWNLOADS/LINKS
A Brief Guide to Exam Anxiety
www.ucl.ac.uk/student-psychological-services/other-resources/ExamAnxiety
(reproduced here with kind permission)
Information for students being bullied at university.
"Bullying in the 21st Century", an article by Katie Greengrass available on the Anti-Bullying Network at the following address
www.antibullying.net/unistudents.htm
UCL Student Support Advice Pages on common student problems
Available via the Student Support Group pages at www.ucl.ac.uk/support-pages/information/ (see also above).
If you have a negative experience with any of the contacts above, please let us know. Likewise, if you have a positive experience, please do let us know.
