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ISD Datacentre overheating: Final Update - 9pm, Monday 21st July

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All services are running normally with the following exceptions:

  • Unity will remain off and Legion at reduced capacity for the remainder of the week

Eduroam Certificate Renewal

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Eduroam new cert

Following the renewal of the eduroam certificate, some apple devices (iOS and Mac OS X) are prompting to accept the new certificate.

Gameover Zeus Virus

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 You may have heard through national news about the Gameover Zeus virus. This malware is a real issue and has been for some time. The good news is that the computers which this particularly nasty malware relies upon have been temporarily disrupted.

Increase in Spam Volume - Tuesday 27th May 2014

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It has been brought to our attention that over the Bank Holiday weekend, there was a spam attack from an Amazon machine that used two hacked accounts and a number of UCL email accounts to send out spam messages. Users may have noticed a high volume in the amount of mail delivery failed messages reaching their email accounts.

The advice we recommend is to set up email filter rules to redirect these messages either into the 'Deleted' folder or another folder in OWA or your email client. More information on how to do this can be found  at http://www.ucl.ac.uk/isd/staff/mail/junkmail/dealing-with/filters.

Our email administrators are working closely with the UCL Computer Security team to monitor this situation.

We apologise for the inconvenience caused. Please continue to report any issues to the ISD Service Desk.

Internet Explorer 6 not Compatible with UCL Home Page

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To all Staff WTS 2000 and Cluster WTS users:  please be aware that Internet Explorer version 6 is not compatible with the UCL home page www.ucl.ac.uk which uses HTML 5.  This may also affect other web sites running HTML 5. The application will freeze while trying to load HTML 5 coded pages.

Staff WTS 2000
Users of Staff WTS 2000 who have their home page set to www.ucl.ac.uk are advised to change it to an alternative site, such as the ISD home page . Staff can change their default home page under Start > Settings > Control Panel > Internet Options. This will open the internet properties window, within the general tab,  under home page, type the full web site address e.g. http://www.ucl.ac.uk/isd and click apply.

Cluster WTS
Users of Cluster WTS can not change their home page in IE6. They are therefore encouraged to use an alternative browser (firefox) or move to the  Desktop@ucl Anywhere service. ISD will investigate the possibility of setting everyone’s home page to the ISD page which is compatible with IE6.

If you require further assistance please contact the ISD Servicedesk.

UPDATED - MySQL Central Database Password Storage Format Change

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Further to the communication below, due to unforeseen circumstances, we have not been able to deliver the password reset details towards the end of May. We are currently  re-planning the change and will come back to you again within the next couple of months

Genuine Microsoft Prompt On Managed WTS and ADS Machines

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pic 1

Please be aware customers using WTS Managed PC and ADS Managed PC service may be prompted for with the following Microsoft validation prompt stating "the copy of windows did not pass genuine windows validation". The prompt should have no impact on the performance of the pc.

Java 7 Update 51 - Access to ISD Services affected: update - 13th March 

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Access to a number of ISD services has been affected following a recent update of Java 7 to update 51. We have identified the following workarounds for the services affected:-

RSS feeds for ISD News

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ADS Service news

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Page last modified on 16 apr 12 13:23

ISD Highlight

ISD Datacentre overheating: Final Update - 9pm, Monday 21st July

All services are running normally with the following exceptions: More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00