Close
MyCampus is UCL’s new portal for managing support requests. Use this page to raise service requests for maintenance, repair, cleaning, setting up for an event, or moving.
If you discover a building fault, need assistance with building maintenance including cleaning, want help with a move or want to book a UCL Estates service, you will need to raise a service request via UCL’s new system, MyCampus.
You can use MyCampus to make requests in all UCL Buildings apart from UCL East, or student residences if you are student.
Download the User Guide for MyCampus
Frequently asked questions
I have outstanding service request tickets on the previous system – what will happen to these?
Any outstanding tickets on the previous system after 12 February 2024 will be managed using the old process. After 12 February all new tickets must be raised on MyCampus. You can still look up the status of older requests by logging in to FAMIS.
How do I access MyCampus?
Any member of staff or student with a UCL e-mail account can access MyCampus via single sign-on on the MyCampus webpages.
I’m a student – where can I report issues?
All students can log a request in any academic UCL building with the exception of UCL East (but including Here East).
Students wanting to report an issue in accommodation buildings should report them to a member of the student accommodation staff team, who will make the request on their behalf. Students can ask to be named as an alternative contact if they wish to receive live updates about their request.
Can I log a request on MyCampus for any UCL building?
You can log maintenance requests on MyCampus for all UCL buildings with the exception of the UCL East campus (Marshgate and Pool Street). Please follow the existing process at UCL East.
How do I make requests for UCL East (One Pool Street and Marshgate)?
To raise a request at One Pool Street or Marshgate, you can either:
- Report the issue via e-mail
- Report to the front desk
- Telephone +44 (0)33 3555 2980
- Complete our Service Request form.
What about Here East?
You can report issues at Here East using MyCampus. The UCL East campus buildings (Marshgate and Pool Street) are the only buildings with a different reporting process.
How do I see the status of my job request?
To track the progress of a service request or work order, please access the 'My Requests and Orders' gadget through the MyCampus homepage.
What is the process for requesting elevated access?
Elevated access can only be approved by a Director of Operations (DoO). To request this please email the MyCampus technical support team at mycampus.support@ucl.ac.uk who will send the request to your relevant DoO for approval.