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Fees Frequently Asked Questions

Below are a selection of Frequently Asked Questions from both new and continuing students regarding their UCL Tuition Fees and related enrolment requirements for the start of a new session:

Where can I find detailed information regarding fees on the UCL website?

How do I contact the Fees Office?

The office is on the ground floor of the South Wing in the Main Building, Room G19. Office hours for visitors are 10am - 4pm, Monday – Friday.

UCL

Student Fees Office

Gower Street

London WC1E 6BT

     

Map: www.ucl.ac.uk/maps



Tel: +44 (0)207 679 4125/4128

Email: fees@ucl.ac.uk

     

IMPORTANT NOTICE:

THE FEES OFFICE IS VERY BUSY FROM SEPTEMBER TO DECEMBER EACH YEAR AND DURING THIS PERIOD, THERE MAY BE A DELAY RESPONDING TO YOUR ENQUIRY FOR WHICH WE APOLOGISE. THE MAJORITY OF INFORMATION REGARDING FEES CAN BE FOUND ON THE WEBSITE OR IN THE FAQs SO PLEASE ONLY EMAIL THE OFFICE IF YOU HAVE CHECKED THIS INFORMATION BUT ARE STILL UNABLE TO FIND AN ANSWER TO YOUR QUESTION.

Will I have access to my fee account on-line?

Yes, all UCL students will have access to their student account, called ‘Portico’, on-line and you will be able to see your fee information here. Portico accounts are updated with fee information all year around and so please log on regularly to ensure your fee transactions are correct and as expected. The information you see on-line may vary depending on the time of year and your enrolment status. General issues related to Portico should in the first instance be made to the Portico Helpdesk portico-services@ucl.ac.uk

Which office do I contact for non-fee issues e.g. Visas, enrolment status, council tax, London transport and graduation ceremonies?

Please contact the Student Centre, located in the Chadwick Building on the main campus.

http://www.ucl.ac.uk/current-students/student-centre

http://www.ucl.ac.uk/new-students

I am enrolling in September and don't know how much my fees are. How can I find out how much will be charged to my Portico account?

If you are a new student your fees should be confirmed on your offer letter. In addition, all fees are published on the UCL website at http://www.ucl.ac.uk/current-students/money. If you are a continuing student your fees should be updated on Portico over the summer.

Will I receive a discount for paying in full?

There are no discounts available for paying your tuition fees for the year in full.

New overseas self-financing undergraduate students are offered the facility of paying for their whole programme of study in advance at the start of their first year, with the fee level fixed at the rate of their first year of study. Applications to pay in this way should be made, in writing, to UCL's Student Fees Office ( fees@ucl.ac.uk ) prior to the start of the programme of study and payment must be made in full before, or at, enrolment.

There are no charges for paying by the two-instalment scheme.

I am paying by credit/debit card. Will I be charged a fee?

UCL does not charge a fee for paying by credit or debit card. However, some card issuers may charge a fee, so if you are not sure please check with your card provider before making a payment.

Will I be able to enrol without paying my fees or providing UCL with evidence of sponsorship?

Yes, new students (enrolling in person) and continuing students (who will be invited to re-enrol on-line over the summer) enrolling at the start of the autumn term can enrol on a Time Limited basis. You will receive your ID card and have access to services and facilities but Time Limited Enrolment (TLE) expires on 31st October and it is essential that, by this date, you have paid the first 50% of your own fee liability and/or provided us with the required evidence of your sponsorship. Failure to do so could jeopardise your registration.

Once any sponsorship has been recorded AND once you have paid 50% of any of your own fee liability, your enrolment status on Portico should automatically update from Time Limited Enrolled to Enrolled.

Will I receive an invoice for my fees?

No, if you are a self funded student you will not receive a paper invoice. It is your responsibility to ensure your fees are paid on time. Once your fees for the new academic year have been assessed on Portico, you will be able to print a pro-forma invoice yourself. If you have provided us with evidence of sponsorship from an external company/organisation, we will send them an invoice as soon as we can during the first term.

I am/will be enrolling as a modular/flexible student. When will my fees appear on Portico?

Time Limited Enrolment does not apply to modular/flexible students and, once you have completed the module selection process (your department will guide you on this), your Fees should appear on your Portico account. This may not happen until early November each year and so you will have a Portico status of “Enrolled” and will not be expected to pay by 31st October. Please monitor your on-line account from the end of October to check if your fees have been generated/assessed. Once they have, you should then make a 50% payment of your own liability. If your module selection changes during the year – your fees will be amended. It is important that you check Portico regularly.

I am a self-funded full-time or part-time student. Can I pay my fees in instalments? When are my fees due for payment?

Self-funded students can pay their fees in two equal instalments. You must pay a minimum of 50% (of the fees for which you are personally liable) by 31st October. The second instalment deadline is 1st February. If you want to pay in a single instalment, you can do so by 31st October and you can also pay in advance during the summer months.

You can make as many payments towards each instalment as you wish (e.g. making multiple card payments) provided that the official instalment deadlines are met.

How do I pay my fees?

The easiest way to pay is on-line, either via Portico or at www.ucl.ac.uk/payonline Other ways to pay can be found at http://www.ucl.ac.uk/current-students/money/fees-payment/invoices

If you are unable to pay on-line or receive an error message regarding your student number, it may be because your student record has yet to be transferred to us from Admissions. This transfer will take place automatically over the summer so please keep trying or pay by an alternative method.

Will I receive a receipt once I have paid my fees?

Yes, an official UCL receipt will be emailed to the payer, your own UCL email account and any other email address you have given us, usually within 24 hours (excluding weekends) of your payment reaching us and being credited to your Portico account.

Will my fees remain the same for every further year of study?

No. Tuition fees increase annually for all of UCL's students (with the exception of UK/EU Undergraduates, whose fees are set by the Government). The fee you see listed on these fees schedules is for your first year of study only. You should budget for a 3-5% increase each year for every further year of study. You can see some further information on this here:

http://www.ucl.ac.uk/current-students/money/2014-2015_fees/annual_fee_increase

I am a Research student and I pay an AFE. What is the AFE for?

Research programmes at UCL may be subject to an Additional Fee Element (AFE). The AFE is levied to cover additional costs related to consumables, equipment and materials etc. which are not included in the composite tuition fee (i.e. the fee listed in the fees table) and is, therefore, applied to a minority of programmes. As each PhD programme is unique in its nature, the AFE is calculated on a student by student basis and is determined by the supervisor. The AFE is banded into four fixed amounts: £1,000, £2,500, £5,000 and £10,000, with one further band for variable sums over £10,000. Please contact your supervisor directly for advice on whether or not your programme will incur an AFE. Please note that you will be informed of any AFE you will be required to pay in the offer letter. (NB At some UK institutions the AFE may be referred to as “bench fees”.)


UCL believes in transparency surrounding AFE charges and all students of all nationalities are entitled to a breakdown of their AFE. This can be requested from and discussed completely openly with your supervisor, without fear of discrimination. It should be emphasised that AFE charges can differ from student to student, even those on the same programme of study, because the AFE is charged only to cover the costs of the research project(s) specific to each student. It is therefore not practicable to compare one student's AFE with that of another student. There is a system of approval throughout the AFE process before the AFE is charged to the student, to ensure fair and reasonable charges. The best way to find out what the AFE charge is for is to approach your supervisor, who will be happy to expand.

I have sponsorship from an external organisation e.g. employer, embassy etc. What do I need to do?

If you are a new student, please provide (by post, email or in person) the Fees Office with a copy of your sponsorship/award letter as soon as you can and before 31st October. An invoice will be sent to your sponsor in October, after we have updated your Portico account. They will be expected to pay, in full, within 30 days of the invoice date. If you are a continuing student, your sponsorship details may be carried forward from the previous academic year but check your Portico account over the summer to ensure the information is correct. Please allow time, during busy periods, for your Portico account to be updated with any new or carried forward sponsorship details.

I am a UK/EU undergraduate and have applied for a tuition fee loan. I expect my fees to be paid by Student Finance England (SLC). Do I need to do anything?

There is no need for you to provide us with a copy of any award letter unless we specifically ask you to do so. Details of your SLC fee funding (Tuition Fee Loan) should be sent to us electronically by the SLC over the summer and your Portico account will then be updated automatically with a sponsorship record. Confirmation of your SLC Fee Loan may take some time to update on your Portico account as we rely on SLC to send us daily confirmations of students in receipt of funding. Once your Portico account has been updated (and you have paid any part of your fees not covered by your Fee Loan) your status will change to Enrolled. This will then trigger the release of any student loan/maintenance payments to you.

I am a 5th/6th Year medical student and expect my fees to be paid by the NHS Bursary Scheme. Do I need to do anything?

Yes, in order to have your fees paid by NHS, you MUST apply to the NHS Bursary Scheme who will supply you with an award letter confirming your fee award. Please visit www.nhsbsa.nhs.uk/816.aspx for instructions on how to apply to this scheme. 

PLEASE NOTE - YOU MUST supply the Fees Office with a copy of this award letter in order for us to invoice NHS for your fees. This can be posted, handed into the office or emailed to fees@ucl.ac.uk Failure to supply us with a copy of your award letter could result in you being asked to personally pay your fees. Please contact the UCL Medical School www.ucl.ac.uk/medicalschool/ for further information regarding the Bursary Scheme and your eligibility.

I have an internal UCL Award (Research Studentship, ORS Award, other Scholarship etc.) that pays all or part of my fees. Do I need to show you written evidence?

No, a sponsor record should appear on your Portico account for the amount of the UCL award. If the balance of your fees is payable by an external sponsor, you will need to provide us with a sponsorship letter in order for us to invoice them for the correct amount.

I am partly sponsored. How do I calculate how much I need to pay?

You need to pay your own personal liability in two equal instalments. So, for example, if your total fees are assessed at £5,000.00 and you have sponsorship for £1,000.00, you will need to pay £2,000.00 by 31st October and £2,000.00 by 1st February. Sponsors are defined as organisations only. We cannot record a family member as a sponsor.

I am a sponsored student and have already supplied the Fees Office with evidence of my sponsorship or am expecting my sponsor details to be carried forward. No sponsorship details appear on my Portico account. Do I need to worry?

As the enrolment period is such a busy time of year, there may be a delays updating your account and so please do not worry. There may also be some delays in updating UCL or SLC awards but the majority of sponsor details will be updated on Portico by 31st October 2013. If, at the end of October no sponsorship details show on your Portico account, please contact the Fees Office.

I am a part-time Postgraduate student and a full-time member of UCL staff. I will be applying to the Study Assistance Scheme (SAS) for a fee discount. Do I need to let you know?

Yes, please tell us, during the enrolment period, if you intend to apply for SAS. We will add a sponsorship record to your Portico account (the maximum amount will be assumed, unless we hear otherwise) and you will be expected to pay 50% of your own fee liability by 31st October.

The SAS team will pay your to us award later in the session (you will not be penalised by any delay in your award being processed) and any adjustments to your Portico account (e.g. difference between SAS amount expected and amount actually received), will then be made.

I am a continuing student and am trying to enrol for the new session on-line via my Portico account. I am sponsored (e.g. SLC, NHS, employer, Government etc.) but my sponsor record does not appear on my account. What do I do?

You need to accept that the fees being charged are correct, accept UCL’s Terms & Conditions and, when asked, click to confirm your sponsorship details are incorrect. You will be enrolled on a Time Limited basis and will have until 31st October to resolve any outstanding issues.

Where can I find out how to claim a fee refund?

What happens with my fees if my registration changes during the session i.e. changed from full-time to part-time, interruption of studies, withdrawal etc.?

If your official recorded withdrawal date is within two weeks from the start of session, no fees will be payable. Please refer to the UCL website www.ucl.ac.uk/current-students/money/liabilities/liability_on_interruption for further details. If you decide to withdraw or interrupt, speak to your Department who will liaise with Student Records and ask for your account to be updated. Once this has occurred, your fees will be reassessed and recalculated on Portico. You will then be able to see if any amounts are owed or owing and should contact the Fees Office for further guidance. Students returning to UCL following an interruption will need to ensure any fees, charged from their return date to the end of that academic session, are paid (or sponsorship evidence is provided) before they can complete the enrolment process..

YOU MUST ENSURE THAT ALL FEES DUE FOR THE CURRENT SESSION ARE SETTLED BEFORE YOU WITHDRAW FROM OR INTERRUPT YOUR STUDIES.

Please visit www.ucl.ac.uk/current-students/money or contact the Fees Office for any further enquiries.

Page last modified on 03 jun 13 10:22 by Terence D Mckay