Work at UCL


James McCafferty

Director of IT Service Delivery, Information Services Division (ISD)

What is your role and what does it involve?

I lead UCL’s main IT operations, covering our data centres, systems and networks. This includes our help desk, application development/support and data functions.

What attracted you to UCL?

What first attracted me was the UCL brand - a world-leading institution with a massive reputation globally. In finding out more, I also liked the emphasis UCL puts on its IT which generates real opportunities to make a big difference to the organisation.

What and where was your previous role?

I was with BT plc for over twenty years, in various programme, director and CIO roles. I could have quite happily stayed there all through my career. So coming to UCL was a big change for me, but one I am very glad I made.

What working achievement or initiative at UCL are you most proud of?

In my time here, my team have introduced new services to our users (eg affordable central file-stores) as well as making our internal processes more effective and efficient. We’ve adopted industry best practice processes and tools to better serve our customers. This allows us to report each month on how we are performing.

What is the best aspect about working at UCL?

I get a real feeling of worth in supporting an organisation which contributes so much to society and the world. UCL’s research helps solve the world’s problems; UCL’s teaching adds so much value to so many young (and not so young!) people. It is very rewarding to be part of that.

What does it feel like to be part of the UCL community? 

UCL people are great; they have a real focus on creating and exploiting knowledge. There is no shortage of deep intellect and insight into just about any area of interest. There is a real community of support for what we are trying to do in IT which makes my job so much easier.

What are your future career aspirations?

I’m enjoying my role and I’m not thinking of moving. But the experience I’m gaining with the scale of UCL means I am well positioned for any major IT Director or similar role.

What would surprise people to know about you?

I do a lot of work for the British Computer Society – helping the IT sector make a bigger positive impact on society.