Transforming Our Professional Services


Emerging ideas

After the engagement phase closed at the end of November 2017, we shared the feedback on the TOPS Emerging Ideas


We then met with each service leadership team and shared the collated feedback for them to consider.

TOPS Service design summaries

Below you’ll find the specific ideas for change in each professional services area in the design summaries, plus detailed summaries of the feedback we received up to 8 December 2017.

For the more up-to-date design summaries, published in July 2018, see the Service Designs link on the left. If you're unable to access any content, please email the TOPS mailbox.