TOPS is committed to working in partnership with the UCL Community to redesign and modernise our professional services.
In 2017, we listened and talked with colleagues across faculties, divisions, institutes and central teams to hear what is working well and not so well in our professional services. From this we distilled all the feedback into the TOPS emerging ideas for the 12 service design areas.
During the 2017 autumn term, we shared these emerging ideas with colleagues across UCL through nearly 100 engagement sessions.
There was a healthy degree of challenge and a substantial amount of feedback.
The TOPS team have been working with each Service Leadership Team – made up of the Service Director and a Faculty Manager – and key individuals to review this feedback and come up with some answers that they felt best reflected the needs of UCL and the issues raised.
For some service areas the path forward, while not a straightforward process, has been agreed. In other areas, it has been more challenging to balance varied perspectives and resolve specific areas of disagreement. It is clear, however, that most of the changes will need iteration during implementation.
The TOPS team will continue to work with each Service Leadership Team and key individuals to further define improved professional services that meet the real needs of our community – this will take time. Getting from point A to the desired point B will require a series of continuous improvements.
The current Service Design discussions are summarised in the 'You said, what's changed, what's next' document.