Turn the heating up/down

We aim to heat spaces across campus to 19-21°C all year round. Please read UCL’s heating, cooling and ventilation policy before contacting the Estates customer services team should you experience any issues with temperature in UCL buildings.

Before you start

Please read UCL’s Heating, Cooling and Ventilation Policy before contacting the customer services team. 

If you are still experiencing issues, please raise a service request through the Estates Customer helpdesk. 

You will need:

  • your UCL username and password;
  • the UCL building name, floor level and room number where applicable;
  • a description of service required; and
  • a description of what equipment provides heating/cooling i.e. radiators or AC unit.
1. Read our Heating, cooling and ventilation policy

This document describes UCL’s policy for heating, cooling and ventilating spaces within the University in line with the University’s Environmental Sustainability Strategy and Health and Safety Policy.

2. Raise a service request

To raise a building issue or to request help from the Estates team: