We aim to heat spaces across campus to 19-21°C all year round. Please read UCL’s heating, cooling and ventilation policy before contacting the Estates customer services team should you experience any issues with temperature in UCL buildings.
Before you start
Please read UCL’s Heating, Cooling and Ventilation Policy before contacting the customer services team.
If you are still experiencing issues, please raise a service request through the Estates Customer helpdesk.
You will need:
- your UCL username and password;
- the UCL building name, floor level and room number where applicable;
- a description of service required; and
- a description of what equipment provides heating/cooling i.e. radiators or AC unit.
- 1. Read our Heating, cooling and ventilation policy
This document describes UCL’s policy for heating, cooling and ventilating spaces within the University in line with the University’s Environmental Sustainability Strategy and Health and Safety Policy.
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Read through the heating, cooling and ventilation policy before contacting the customer services team.
If, after reading the policy, you are still experiencing a problem with the temperature of your work space please follow step 2 including the detail requested above.
- 2. Raise a service request
Make a service request in MyCampus
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- Make a service request in MyCampus, making sure that you include all the details requested above. Depending on the request more information could be useful in assessing how and when to fulfil the request.
- You'll be given some options to help the team identify the exact nature of the problem.
- The customer team will process your report, and update you with next steps.
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