Report a broken or blocked toilet
If you discover a broken or blocked toilet, please report it to the Estates customer team who will arrange for someone to come and fix it. Simply complete an online form to raise a job in Estates' system and follow up with a phone call if the issue needs urgent attention.
Before you start
You will need:
- your UCL ID and password;
- the building name, floor level and room number where applicable; and
- a description of the fault.
- 1. Raise a service request
Make a service request in MyCampus
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- Make a service request in MyCampus, making sure that you include all the details requested above. Depending on the request more information could be useful in assessing how and when to fulfil the request.
- You'll be given some options to help the team identify the exact nature of the problem.
- The customer team will process your report, and update you with next steps.
- 2. If the toilet is overflowing
Please follow up the online form with a phone call:
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Call 020 7679 0000 (UCL ext. 30000) 8am to 5pm, Monday to Friday.
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