Report a broken or blocked toilet

If you discover a broken or blocked toilet, please report it to the Estates customer team who will arrange for someone to come and fix it. Simply complete an online form to raise a job in Estates' system and follow up with a phone call if the issue needs urgent attention.

Before you start

You will need:

your UCL ID and password;
the building name, floor level and room number where applicable; and
a description of the fault.

1. Raise a service request To raise a building issue or to request help from the Estates team:

Fill in a service request form, making sure that you include all the details requested above.
The Estates customer team will process your report within 24 hours and send you a unique job reference number.

2. If the toilet is overflowing Please follow up the online form with a phone call:

Call 020 7679 0000 (UCL ext. 30000) 8am to 5pm, Monday to Friday.