Please report lift faults to the Estates customer team who will arrange for someone to come and fix it. Simply complete an online form to raise a job in Estates' system and follow up with a phone call if the issue needs urgent attention.
Before you start
You will need:
- Your UCL username and password;
- the UCL building name and floor level where applicable;
- a description of service required; and
- the lift number (this will be inside the lift, or on a notice outside it. It will look something like this: 125/ACA/PASS/L1)
- 1. Raise a service request
Make a service request in MyCampus
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- Make a service request in MyCampus, making sure that you include all the details requested above. Depending on the request more information could be useful in assessing how and when to fulfil the request.
- You'll be given some options to help the team identify the exact nature of the problem.
- The customer team will process your report, and update you with next steps.
- 2. If the lift needs fixing urgently
Please follow up the online form with a phone call:
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Call 020 7679 0000 (UCL ext. 30000) 8am to 5pm, Monday to Friday.
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