Short courses


Network and Services Management

  • 150 hours
  • 9 weeks (12pm to 2pm each Thursday) + optional exam


This short course will introduce you to the principles, frameworks, technologies and protocols used for network and service management in both telecommunication and internet service provider (ISP) networks.

During the course you'll:

  • look at the network and service management functional areas
  • discuss the manager-agent and distributed systems models
  • examine management technologies such as SNMP, CMIS/P and CORBA in detail
  • be introduced to the TMN hierarchical management framework

The course concludes with in-depth case studies of IP network configuration for traffic engineering (both intra- and inter-domain) and IP quality of service management.

This course is run by UCL's Department of Electronic and Electrical Engineering.

Who this course is for

The department's short courses/CPD modules are aimed at those working in the telecommunications industry such as researchers, engineers, IT professionals and managers. 

They're particularly suited to graduates in electronic and electrical engineering, communications engineering and computer science who want to further their knowledge on a particular topic, or work towards a Master's degree. 

You don't need to have any pre-requisite qualifications to take this course.

Course content

The following topics will be covered:

  • Network and service management principles and functional areas
  • The manager-agent and distributed object models
  • Internet SNMP, OSI CMIS/P, OMG CORBA and web services as management technologies
  • IP network monitoring and configuration for intra-domain traffic engineering
  • IP network configuration for inter-domain traffic engineering
  • IP network monitoring and reconfiguration for quality of service management

Dates, assessment and certificates

Classes will be held from 12pm to 2pm every Tuesday, for 8 weeks.

Teaching will take place in person with some materials available online. Please note, dates and teaching arrangements may need to change in response to government guidance around Covid-19.

The course is assessed by exam.

If you complete the course but not the exam, you'll receive a certificate of attendance.

If you take and pass the exam you'll get a certificate stating this, which includes your pass level.

Benefits of UCL's Electronics and Electrical Engineering CPD courses

You can take this course as a standalone (one-off) course/module, or accumulate it towards an MSc qualification (up to two standalone modules can be transferred towards the flexible MSc degree).

Benefits for employees
The programme offers the opportunity for professional people working in the telecommunications industry to develop their career, be able to respond to changes in their environment, and learn while they earn. It's also designed to give you the opportunity of working towards an MSc qualification from an academic institution whose quality is recognised world-wide.

Benefits for employers
Our flexible CPD courses enhance staff motivation and assists in the recruitment and retention of high-quality staff. It enables your company to keep ahead of the competition by tapping into world-leading research, and to profit from UCL's world class Telecommunications and Business expertise.

View the full range of related courses available.

Learning outcomes

On completion of this course, you should be able to: 

  • understand network and service management principles and categorise relevant activities in the five functional areas
  • understand the details of the manager-agent and distributed system models 
  • have an understanding of how Internet SNMP, OSI CMIS/P, OMG CORBA and web services are used for network and service management and understand the relevant strengths and limitations 
  • understand how IP networks are traffic-engineered and provisioned (both intra- and inter-domain) in order to be able to cope with the expected traffic demand 
  • understand how IP networks are monitored and continuously reconfigured in order to offer guaranteed quality of service to customers

Course team

Professor George Pavlou

Professor George Pavlou

George is Professor of Communication Networks at UCL. His research focuses on networking, network management and service engineering, including the convergence of telecommunication and packet networks, the next generation internet and wireless self-organised networks.

Course information last modified: 20 Jan 2022, 11:56