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Leading Change in Healthcare

  • 7 hours per day + 5 hour preparation
  • 5 days

Overview

This five-day executive education course has been designed to help healthcare leaders drive forward their career while delivering transformational change to their organisation.

The course covers key theories and frameworks of change, applied specifically to a healthcare setting. 

You’ll explore a range of themes including:

  • empowering people to change
  • understanding the culture and workforce of your organisation
  • changing health ecosystems
  • developing user-centred care
  • measuring change in terms of outcomes and impact

The course also involves site visits across London’s complex health ecosystem and networking opportunities at a welcome reception and a group dinner.

Course aims

This course aims to:

  • develop your change leadership and management skills in healthcare and related settings
  • help you develop the tools to operationalise strategic change management plans, particularly in regards to organisational behaviour, organisational learning, change, and value-based healthcare

Who this course is for 

This executive education course is for ambitious senior healthcare leaders who want to lead transformational change in their organisation.

You may be a clinical leader, policymaker or a healthcare executive tasked with leading an aspect of change in your healthcare organisation. 

Or you may come from an industry related to health, working at a level where you are expected to drive organisational change.

Course content

The course includes eight modules.

1. Leadership of self and change agency

Monday morning and afternoon sessions

Delivered with a reflective, action learning focus, this module will enable you to develop your identity as a leader.

Based on the principle that personal growth and development is core to successful change management, you'll learn about being adaptive and welcoming to the change process. You'll also deepen your understanding of how your leadership can shape your organisation’s vision, purpose and values.

2. Understanding your organisation, culture and workforce

Tuesday morning session

Providing an outline of the theories and approaches to studying human behaviour in organisations, this module enables you to explore adaptive leadership models required for change leadership.

Module content includes:

  • how leaders talk about change to promote engagement
  • hierarchies and informal structures
  • dialogue and negotiation
  • developing empathy for change

3. Global health: politics and power

Tuesday afternoon session

Focusing on how global health is influenced by power, politics and resource allocation, this module looks at how health is affected by structural, social, legal and political inequalities. You'll take a closer look at various health ecosystems, ideas and institutions which impact the decisions made within our organisations. This will enhance your awareness of where power lies and the importance of networks and our ability to effect change.

4. The healthcare ecosystem as a driver of change

Wednesday morning session

Addressing the changing healthcare ecosystem, this module focuses on patient-centred and consumer healthcare, the digitalisation of healthcare, and value-based healthcare.

Module topics include:

  • the actors in this emerging healthcare system
  • the impact on healthcare professionals and workforce planning
  • the role of data analytics in decision-making
  • patient engagement for improved productivity
  • operational challenges

5. Exploring the change process

Wednesday afternoon and Thursday morning session, includes site visits

Delivering change in healthcare is particularly challenging, and this module explores the theoretical side of this as well as in-person reflection through site visits. Designed to allow you to witness and apply knowledge, you'll visit teams delivering improvements in healthcare through the execution of change management.

6. Design thinking for creating change

Thursday afternoon session

Focusing on patients and customers, this module explores user-centred care through engaging learning and activities.

You'll look at the human factors and design opportunities that relate to digital health technologies, and the evaluation of the user-centred approach. Enabling leaders to question the implicit assumptions behind current practices to drive innovation, this module harnesses ideas of efficiency and effectiveness.

7. Measuring change outcomes and impact

Friday morning session

This module examines several ways to design a change management strategy, along with the meaningful measurement of outcomes and impact. You'll also work through a digital transformation healthcare case study to explore using organisational metrics and key performance indicators (KPIs) to test if change is embedded and continuous.

8. Change projects and plans

Friday afternoon session

After working on a personal change project throughout the course, you'll present your project during this session. Your project will draw on learning and group discussions throughout the week. Through this session you'll benefit from input and insights from the faculty and your peers.

Teaching and structure 

This 5-day course will involve:

  • interactive lectures delivered by guest speakers and UCL academics
  • site visits
  • pre-readings
  • discussions
  • hands-on exercises

Assessment, certificates and accreditation

You'll receive a certificate of completion and CPD points awarded by The CPD Certification Service when you've completed the two assessments.

The first assessment is a self-reflection log on your experience as a leader in driving change.

The second assessment will involve a group challenge and presentation. This will involve developing a change management plan in healthcare, which will be evaluated by a panel of experts on the last afternoon. 

You'll also receive formative assessment at the end of each day in a 360-degree feedback session. In this session you'll be invited to share your reflections on your learning, the speakers, events, and activities across the day. You'll also receive comments from the module leads from that day. These sessions will also be an opportunity for you to engage in peer-to-peer dialogue and peer review.

Learning outcomes

By the end of this course, you'll be able to:

  • understand your leadership style and how it can be applied to leading and managing change in your healthcare organisation
  • further advance your career as a high impact leader who can effect transformational change
  • recognise the interdependencies of being a change agent in healthcare
  • appreciate the numerous catalysts of change related to your organisation, the culture and workforce
  • apply new frameworks, tools, case studies and roadmaps to benefit your organisation
  • reflect on how power and politics impact you as a leader
  • develop tools for stakeholder mapping and engagement, as part of the process towards change
  • understand concepts and ideas related to change management and leadership
  • identify and evaluate the impact that digital transformation and disruptions are having on your organisation
  • demonstrate complex problem solving and decision making skills
  • apply learning to your specific organisational challenges and opportunities
  • deepen your networks and relationships with leaders in the health sector, along with world leading academics and health experts

Entry requirements 

You must:

  • be fluent in English
  • have a minimum of an undergraduate degree or significant work experience
  • have at least three years of professional experience in health or a related sector

Cost and concessions

This standard fee for this course is £6,800.

If you work for the NHS or in a ministry health role, you may be eligible for a 20% discount. Please contact us at shortcoursesgbsh@ucl.ac.uk to see if this reduction applies to you.

The fee covers all tuition, course materials, lunches, and networking events (welcome reception on Monday evening and a group dinner on Tuesday).

We can give you help booking accommodations near our campus once you've been accepted into the programme.

Course team

Professor Wendy Purcell, Harvard University, T.H Chan School of Public Health

Professor Nora Ann Colton, UCL Global Business School for Health

Hassan Chandhury, Consulting Director, Vita Healthcare

David Probert, CEO, University College London Hospitals NHS Trust (UCLH)

Professor Ann Blandford, UCL Department of Computer Science

Professor Paula Lorgelly, UCL Department of Applied Health Research

Course information last modified: 19 Jan 2022, 15:59