UCL News


Improved travel booking process for UCL staff and students now live

22 February 2024

UCL’s travel management company Clarity provides staff and students with a UCL-dedicated service for travel bookings including flights, hotels, trains, events, groups and conferences.

Trains in Paddington station ©Chris Moos

ClarityGO is now live and is available to staff and students for UCL-funded travel bookings, for example when travelling on UCL business and for academic studies.

We have been listening to staff feedback on our travel booking processes at UCL and working to make improvements in response. Based off this feedback, Clarity Travel has replaced our current platform, ”Go2Book", with an enhanced version, "ClarityGO", for booking flights, trains and accommodation.

How can I book travel?

Clarity offers different travel booking processes for simple travel bookings, for complex travel bookings, for student fieldtrips or for events, groups & conference bookings. The booking steps remain the same for these and there are options to book via the online booking tool, live chat, phone or email. Please use our Travel webpages to make your bookings and to find out more information. The pages include a step-by-step how to guide and also a set of new FAQs (Sharepoint docx) covering everything from accessing the platform, navigating the steps, hotel reservations, flight reservations, rail reservations, confirmation details and how to get further help.

The Go2Book option will remain running for a short period to ease the transition, but we encourage all users to use the improved ClarityGO platform.

What changes have been made?

In anticipation for the change, we have been beta testing ClarityGO’s platform with groups of UCL staff making travel bookings and collating further user feedback for the past months.

Responses have indicated an improved user experience of functionality, responsiveness and useability.

The booking steps remain the same for staff and students to take, but ClarityGO offers enhanced functionality including access to more content with over a million hotels and air options, a simplified Rail fare view highlighting the cheapest fares available and where there are limited tickets left available, clearer visuals showing what’s included in your airfare or hotel rate including simplified cancellation terms and downloadable confirmations and e-tickets.

Are there other improvements coming in the near future?

The Clarity team are working on further improvements including the ability to book Eurostar directly through ClarityGO, a mobile check-in option for flights, a mobile app, integrated train tickets with smartphone wallets and the ability to view third party reviews such as Tripadvisor.

We are always open to hearing further feedback so that we can continue to improve your booking experience, and if you have any travel related queries, please contact travel@ucl.ac.uk.