Student Triage and Referral Tool (STaRT)

The Student Triage and Referral Tool is a digital tool for any UCL staff member who is worried about the wellbeing of a current UCL student.

Student Support and Wellbeing are proud to announce that we are re-launching the tool as it has recently been comprehensively edited, expanded and updated.

Students approach staff with a range of difficulties, academic or personal problems and sometimes it's not always clear what the best way to support them is. The Student Triage and Referral Tool offers guidance to the staff member about how to advise, signpost and support the student appropriately.

The project to update the tool has been ongoing since the summer. It has been written in-house by members of the Student Support and Wellbeing team, which has included representatives from Development, Campaigns and Projects, Disability, Mental Health and Wellbeing, the Student Enquiries Centre and the Student Resident Advisers and is a way to share our specialist knowledge of student welfare with the rest of the UCL community. 

It is easy to click through the menu to find the situation which most closely resembles that being faced by the student whom you are supporting and access the most relevant advice. There is currently guidance on well over 100 different scenarios, ranging from supporting a student who is experiencing financial difficulties, to supporting a care experienced student and supporting a student who is has been the victim of a fraud or scam. It should make it easier for staff to direct students to the most appropriate information and services depending on their individual situation, and we hope that it makes a real difference.

We welcome any staff feedback on the tool and so there is a feedback form embedded within it – we'd love to hear from you with your suggestions for improvements.

More information

• Student Support & Wellbeing
• Student Triage and Referral Tool