UCL News


UniForum Service Effectiveness Survey

31 October 2018

More than 12,500 UCL staff will shortly be invited to participate in the Service Effectiveness Survey. The aim is to seek your confidential feedback about some key professional services at UCL and the survey should take approximately 15 minutes to complete.

UniForum Service Effectiveness Survey

The survey is part of the UniForum Programme, an international benchmarking exercise run by Cubane Consulting. They will compile our results and provide benchmarking against other universities in the programme.

Several areas of professional services are included in the survey: external engagement, facilities management, finance, governance, human resources, information technology, research administration, research facilities, student support, teaching administration, and teaching design, development & delivery. The results will help us understand what we are doing well and where we need to improve our services across the university.

You will receive an invitation by email from the survey provider with the title: UniForum Service Effectiveness Survey on Monday 5 November with a link to access the survey online. The survey will run for three weeks and close at the end of the day on Friday 23 November. All responses are confidential and no one at the university will have access to your individual feedback.

For any questions, please contact uniforum@ucl.ac.uk or see www.ucl.ac.uk/planning-team/uniforum-programme.

Thank you in advance for helping us improve the university's professional services.

Rex Knight
Vice-Provost (Operations)