Information Services Division


Zoom – email sign in is being switched off on 23 February

5 February 2021

We are introducing some changes to the way in which users can log in to Zoom, to ensure that all user accounts are compliant with UCL information security policy and to ensure users do not have to maintain separate account credentials for Zoom.

From 23 February, users will need log in to their UCL Zoom account using their UCL userid and password, by choosing the sign in with SSO option when they log in to the Zoom app, or at ucl.zoom.us. Users will no longer be able to use an email address and password to log in to Zoom. 

What action do I need to take? 

Some users will need to make a change to their UCL Zoom account prior to email sign in being switched off. If this applies to you, you will receive a separate communication from Zoom support describing the action that you will need to take. 

All other users will just need to make sure that they sign in to their UCL Zoom account using sign in with SSO option when they log in to the Zoom app, or at ucl.zoom.us. Many users will already be signing using SSO and need to make no change. For more information see our guide on the correct way to sign in to your UCL Zoom account.

If you have any further queries about this change contact Zoom support.