Information Services Division


Virtual Learning Environment (Moodle) Support

Our Moodle Virtual Learning Environment (VLE) is an online area where students and staff can interact, access course materials and submit assignments.

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Access UCL Moodle

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If you require any assistance, please contact VLE Support either by email or phone 0207 679 5000 (internal 25000).  If you are unable to logon to Moodle please ensure you have fully enrolled for this year. If you need to update your UCL password, please visit MyAccount.

We offer dedicated Moodle support to staff, administrators and students at the IOE.

Please review some of our case studies below to see how it can benefit you and your teaching teams.

We can help you with

  • Setting up and Fixing Issues on your course – Please contact us for any issues you are facing however large or small.
  • Process Improvements – We can assist your team to take an existing paper-based/complicated process and use Moodle’s tools to collect the data and present it to staff.
  • Course Design – We can help you create a better look, a more engaging presentation of existing materials or a more student-focused layout.
  • Incorporating Moodle’s interactive tools – To benefit your teaching and the student experience. Things such as online collaboration, lesson tool, workshop, questionnaire, quizzes, hot question etc.
  • Training Sessions for Academics/Administrators – We provide custom training sessions on anything Moodle, from anonymised marking to how to add content and give feedback. If you need to upskill your academic team in any area, please let us know.
  • Training Sessions for New Students – If you need an induction for your students we can help.
  • Lecturecast Support – We offer Training and Support through the entire process for whole academic teams as well as for individual academics.
  • Timesaving Tips – if you find yourself taking a long time marking or doing any other activity on Moodle please contact us and we should be able to find you a faster way of working.
  • Online teaching Support – If you are teaching mixed mode or online students we can share the tips that other successful courses are utilising to maximise learning and engagement.
  • Learning & Teaching activities – supporting your team to adopt new technologies or areas you want to pilot, such as clickers, Office365, external tools into Moodle.
  • UCL initiative Support – We can support your team in adopting or rolling out new UCL initiatives.

Moodle for Staff

Case Study 1: Topic & Supervisor Selection Online project

Case Study 1: Topic & Supervisor Selection Online project Problem

Over 300 students were asked to fill in paper based forms to select from over 30 academics in preference order for their report and topic dissertation choices. These paper forms were then collated into a giant excel sheet by hand. Then the students received their final selection and had to meet with their academic and get another paper based form signed and then hand this back to the admin team who would again collate this once more. The process took days to facilitate and collation of choices very problematic.


We turned the paper based form into a Moodle questionnaire and asked the students to fill in their preference choice directly onto Moodle. The questionnaire mimicked the paper based version in every respect and also streamlined mistakes such as unreadable handwriting, writing down a wrong supervisor or topic.

We also allowed the final approval process to be completed on Moodle with the option for students and staff to follow this process after they finished their meeting together to approve the final topic title and supervisor. Using a text-based Moodle assignment that allows students to simply type in their final topic title, which the academic can then select “Approve” as a grade. This has streamlined the process and again removed the need for another 300 paper based forms to have to be collected and processed by the admin team.


  • No need for students to print out 300 individual paper forms.
  • No administrator needs to manually hand type up the forms into excel.
  • Minimise handwriting mistakes and extra correspondence with students to correct choices.
  • Overview of who still needs to fill in their form, increasing success of the topic choice allocation.
  • Permanent record of selections.
  • No need for students to print out 300 confirmation forms.

Next Steps

The yearly hustings that takes place face to face and takes hours on a single day, may be offered as a recorded online hustings. Saving both time for academic sand students, as well as allowing a more thoughtful choice with time to think and contemplate. (Possibly enhancing the questionnaire to enforce some constraints that Moodle does not make readily available)?


"It has certainly cut down on administrators’ time and email traffic, so all your work is much appreciated. It saved a good deal of administrative time, particularly with Form A, as it cut out a large number of emails between students, administrators and supervisors. We have a permanent record and it also avoided the need to log the information from the forms separately, not doubt reducing errors!”

From the Programme Service Coordinator

Topic & Supervisor Selection Questionnaire

Topic & Supervisor Selection Questionnaire
    Case Study 2: Staff Navigation Team Space


    Primary PGCE academics alone had over 22 individual Moodle spaces for both 2015/16 and 2016/17 academics years in their Moodle course list. This meant that academics had to constantly scroll around on their course menu, revealing hidden courses and wasting precious minutes each time a course needed to be accessed. New staff would sometimes make mistakes by updating the wrong academic year course, as the course menu did not differentiate the relevant courses so well.


    We created a dedicated Staff Navigation Space, which was a separate Moodle course that all staff were enrolled onto. The Moodle course had all the course links organised in a logical academic year arrangement.

    The staff no longer need to filter through their course list they simply click on the staff academic navigation space and then open up the course links from there. The links open as a pop ups which leaves the navigation pace constantly open. An additional benefit was that important announcements could be added to the page, as a block, in case staff missed any emails that were sent.


    "We have a high number of course spaces due to the complexities and high volume of content on our PGCE. Over a period of years, the tutor process of searching for a specific space to which to upload, for example, a session ppt, became unmanageable in terms of requiring endless scrolling through cryptic course names with various years attached. We took this issue to the Moodle Team, and they were able to design a 'landing page' for tutors, with clear tiles linking to each relevant Moodle space, arranged in blocks by academic year. This has been a game-changer on speedy and manageable navigation for our busy and occasional-user academics".

    From the Primary PGCE Tutor: Moodle Content and Tracking Lead

    Screenshot of the Academic Navigation Space below:

    pauls case study2 picture…